Yancy Lewis
Atlanta,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
105
105
years of professional experience
Work History
Front Office Manager
Highgate Hotels/ Residence Inn By Marriott
Atlanta, GA
03.2022 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Assisted General Manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Supervised 6 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Accounts Receivable Specialist/Accounts Payable Specialist
Residence Inn By Marriott
Atlanta, GA
05.2015 - Current
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Matched purchase orders to invoices and logged invoices into computer.
- Reviewed each invoice and requisitions for payment approval.
- Verified vendor accounts.
- Audited and processed credit card bills.
- Generated financial statements and reports detailing accounts receivable status
- Charged pertinent expenses to accounts.
- Disbursed petty cash by recording entries and verifying documentation.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
- Presented audit findings to General Manager after reviewing results and paperwork.
- Produced, distributed and tracked more than 40 monthly invoices for Colleges and Corporate business
Human Resources Manager
Residence Inn By Marriott
Atlanta, GA
03.2010 - Current
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Adhered to federal and state guidelines and managed payroll and benefits for over 30 employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 30 new employees.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Adhered to federal and state guidelines and managed payroll and benefits for over 30 employees.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Night Auditor
Residence Inn By Marriott
Atlanta, GA
04.2007 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Followed company security and check-in policies and procedures and reported suspicious activity to General Manager.
- Reset Fosse System for next days' use by sending detailed daily bank reports to Corporate Office and closing finances for current day.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
Front Desk Agent
Residence Inn By Marriott
Atlanta, GA
05.2002 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Prepared weekly employee work schedules for team members.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Assisted at front desk when and handled purchases at gift shop.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Housekeeping Supervisor
Residence Inn By Marriott
Atlanta, GA
10.1998 - Current
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
Suite Attendant
Residence Inn By Marriott
Atlanta, GA
08.1997 - Current
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Polished glass surfaces and windows.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed spot-cleaning on furniture stains.
- Rotated linens in storerooms and replenished when supplies ran low.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
Education
High School Diploma -
Henry McNeal Turner High
Atlanta.Ga07.1988
Skills
- Team Building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Written Communication
- Interpersonal Communication
- MS Office
- Data Entry
- Attention to Detail
- Problem-Solving
- Good Telephone Etiquette
- Organization and Time Management
- Self-Motivated
- Planning and Coordination
- Analytical and Critical Thinking
Timeline
Front Office Manager
Highgate Hotels/ Residence Inn By Marriott
03.2022 - Current
Accounts Receivable Specialist/Accounts Payable Specialist
Residence Inn By Marriott
05.2015 - Current
Human Resources Manager
Residence Inn By Marriott
03.2010 - Current
Night Auditor
Residence Inn By Marriott
04.2007 - Current
Front Desk Agent
Residence Inn By Marriott
05.2002 - Current
Housekeeping Supervisor
Residence Inn By Marriott
10.1998 - Current
Suite Attendant
Residence Inn By Marriott
08.1997 - Current
High School Diploma -
Henry McNeal Turner High
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