Yancy Montepeque
Allflex
Arlington,TX
1
Language
9
years of professional experience
Driven professional with 8 years of experience in customer service, retail leadership, pharmacy support, and manufacturing operations. Expertise in team leadership, production equipment operation, and enforcing quality and safety standards in fast-paced settings. Skilled in cash handling, problem-solving, and inventory management, contributing to organizational goals through collaboration and efficiency.
Work History
Machine Operator
4 Years 7 Months- Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops.
- Controlling and adjusting machine settings.
- Resolved issues that occurred during shift to maintain production flow.
- Inspected output to identify and correct machine-related mistakes or flaws.
- Check output to spot any machine-related mistakes or flaws.
- Collaborated with team members and support teams to ensure continuous, high-quality production with minimal waste.
Pharmacy Technician
5 Months- Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices.
- Facilitated billing and order entry with high accuracy, ensuring seamless verification of insurance.
- Assisted with billing, entering orders with high accuracy and verifying insurance.
- Balanced customer needs with pharmacy workload to optimize service delivery.
- Obtained timely payments from customers and insurance companies.
- Met customer needs with fast and knowledgeable pharmacy support.
- Maintained efficiency by balancing customer needs with pharmacy workload.
- Measured, counted, and labeled prescriptions to support pharmacists' workflow and maintain operational efficiency.
Shift Leader
9 Months- Enhanced customer satisfaction by training employees in service strategies and improving engagement.
- Secured funds and minimized losses through effective register controls and precise cash handling.
- Controlled costs, consistently tracking food and supply usage and minimizing waste.
- Placed accurate supply orders based on previous usage trends and expected demands.
- Enhanced customer satisfaction by training employees in service strategies and fostering engagement.
- Performed various financial activities such as cash handling, deposit preparation, and payroll.
- Provided assistance to customers with their inquiries and purchases. with sales and service needs.
- Assisted customers with sales and service needs.
- Supervised employees to ensure compliance with security protocols. and guests to prevent theft.
Store Front Cashier
1 Year 4 Months- Kept customers happy by quickly processing payments and bagging purchases.
- Enhanced customer satisfaction through assistance with merchandise selection, returns, and exchanges.
- Monitored store environment to deter theft and loss by watching for suspicious behavior.
- Prevented losses by watching for suspicious behavior.
- Recorded daily transactions precisely to avoid errors and keep logs accurate.
- Built strong relationships with staff, customers, and vendors to foster a collaborative environment.
Customer Service Representative
1 Year 8 Months- Followed up with customers to ensure satisfaction and provide additional support.
- Managed customer calls to deliver timely assistance in fast-paced call center.
- Anticipated needs and resolved problems to keep customers happy.
- Anticipated customer needs and resolved issues to enhance overall satisfaction.
- Explained promotions and special offers to customers.
Education
Associate of Science
Skills
Machinery skills
Machinery operations
Quality control
Customer Services
Safety & Loss Prevention
Attention to detail
Teamwork and collaboration
Good communication
Cash Handling & Financial Accuracy
Inventory & Supply Management
Pharmacy Support
Time Management & Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Machine Operator
Allflex
01.2022 - CurrentRead More
Pharmacy Technician
Walgreens
06.2021 - 11.2021Read More
Shift Leader
Walgreens
09.2020 - 06.2021Read More
Store Front Cashier
Walgreens
04.2019 - 08.2020Read More
Customer Service Representative
La vida
08.2017 - 04.2019Read More
Dallas College
Associate of Science
Read More