Summary
Overview
Work History
Education
Skills
Assessments
Languages
Timeline
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Yancy Torres

Kissimmee

Summary

Experienced shipping and warehouse manager dedicated to ensuring smooth and reliable department operations. Exceptional leadership, planning, and training abilities with a keen eye for detail. Skilled in managing documentation, updating computer records, and processing payments efficiently. Known for positivity, motivation, and proactivity when facing challenges. Background in retail and food handling industries. Highly adaptable to fast-paced work environments, new roles, and team structures.

Overview

5
5
years of professional experience

Work History

Shipping Manager

ALT1000
08.2021 - 07.2022
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Pulled, verified, and packaged items for shipment.
  • Determined most cost-effective procedures and routes for shipments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies. Primarily used unishippers for logistics
  • Handled high-volume paperwork and collaborated with administrators and sales team to resolve invoicing and shipping problems.


Shipping Specialist

Southern Wholesale
05.2020 - 07.2021
  • Utilized quickbooks to process deposit summaries and balancing for all payment methods at end of day.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with sales team to resolve invoicing and shipping problems.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Prepared accurate financial reports and daily statements for accounts receivable.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.

Cashier/Hostess

Buffalo Wild Wings
12.2019 - 03.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Mastered POS system to enter orders, process payments and issue receipts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.

Night Stock Associate

Ross Dress For Less
12.2019 - 03.2020


  • Received, sorted and processed incoming stock and materials to prepare the stock for display on sales floor for all departments.
  • Maintained neat, organized stockroom free of hazards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.

Hostess/Server

Joe's Crab Shack
05.2019 - 03.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Advised customers about special offerings and menu items to help drive sales.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Seated patrons based on guest preferences and seating availability.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • was part of the ambassador team and worked with nearby resorts concierge to promote sales with referrals.

Cashier/Customer Service

Dairy Queen
02.2017 - 05.2019
  • I gained my first years of customer service here. I mastered their POS system, Handled currency & credit card transactions.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained safe food handling standards at all times.
  • Coordinated and oversaw food handling following procedures and sanitation standards.
  • Prepared food and drinks while following safe food handling procedures.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Examined and double-checked food orders to verify items ordered by customers.

Education

Some College - Nursing

Valencia College
Kissimmee, FL
06.2019

High school diploma - undefined

Poinciana High School
Kissimmee, FL
05.2018

Skills

  • Host/Hostess
  • Busser
  • Food Preparation
  • Food Handling
  • Cash Handling
  • Guest Services
  • Work well in fast paced environment
  • Serving Experience
  • Merchandising
  • POS
  • Cleaning Experience
  • Food Safety
  • Retail Sales
  • Bilingual (10 years)
  • Spanish
  • Shipping & Receiving
  • Inventory Control
  • Logistics
  • Food Service
  • Custodial Experience
  • Warehouse Experience
  • Restaurant experience
  • Accounts Receivable
  • Freight Experience
  • Order Picking
  • Warehouse Supervisor Experience
  • Accounting
  • Invoice verification
  • Staff leadership
  • Logistics management

Assessments

  • Customer Focus & Orientation — Highly Proficient
  • April 2020
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Data Entry — Highly Proficient
  • Entering data quickly and accurately
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shipping Manager

ALT1000
08.2021 - 07.2022

Shipping Specialist

Southern Wholesale
05.2020 - 07.2021

Cashier/Hostess

Buffalo Wild Wings
12.2019 - 03.2020

Night Stock Associate

Ross Dress For Less
12.2019 - 03.2020

Hostess/Server

Joe's Crab Shack
05.2019 - 03.2020

Cashier/Customer Service

Dairy Queen
02.2017 - 05.2019

High school diploma - undefined

Poinciana High School

Some College - Nursing

Valencia College

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