Yandel Alvarez Diaz

• Manage day-to-day office operations to keep the company running smoothly.

• Organize staff schedules, assign tasks, and keep the team on track.

• Work with accounting on income, expenses, and payroll.

• Train new hires and teach them company procedures.

• Maintain strong client communication and ensure proper service delivery.

• Assist with sales, client coordination, and event planning.

• Handle behind-the-scenes operations and company planning.

• Support management with ideas and workflow improvements.

• Keep the office organized, productive, and aligned with business goals.

• Developed strong customer relationships via cold calls, presentations, and lead management.
• Determined customers' needs based on sales calls and face-to-face meetings.
• Offered actionable solutions for customer concerns, following internal database prompts and company scripts.
• Helped clients coordinate and prepare for upcoming appointments.
• Answered incoming calls, chat messages, and email communications to handle product concerns.
• Handled caller needs for sales, service, and account problems.
• Supported users by quickly resolving access, usability, and performance issues.
• Secured site data by backing up data regularly and establishing strong recovery plans.
• Satisfied customers by quickly responding to service interruptions, security issues, and technical problems.
• Built efficient and attractive websites for businesses, bloggers, and personal use.
• Protected site data and infrastructure with effective security protocols and consistent monitoring.
• Elevated event staff performance with skilled leadership, motivation, and discipline.
• Oversaw day-of execution for corporate events and meetings, trade conferences, group receptions, and cause rallies.