YANDEL URBANO
Costa Mesa,CA
Summary
Dynamic and results-driven professional with extensive experience at Chipotle, excelling in cash handling and customer service. Proven ability to build relationships and resolve conflicts effectively, ensuring a positive customer experience. Skilled in food safety standards and attentive service, consistently enhancing operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Chipotle
Costa Mesa, California
07.2024 - 07.2025
- Processed customer transactions accurately and efficiently.
- Maintained a clean and organized checkout area.
- Assisted customers with product inquiries and recommendations.
- Handled cash, credit, and digital payment methods securely.
- Collaborated with team members to ensure smooth operations.
- Resolved customer complaints promptly and professionally.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Salesperson
GeoShield
Costa Mesa, California
12.2024 - 02.2025
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Cashier/Food Service Worker
Acal Republic
11.2022 - 01.2023
- Greeted customers at counter to fulfill requests and wer
- Maintained clean, trash-free workspaces to maximize productivity
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink them to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for
Ticket Scanner
Oc Fairground
11.2022 - 01.2023
- Assited patrons with seating by giving directions and lighting paths.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Greeted customers with ssle and provided friendly, wel service.
- Reviewed tickets for authenticity and applicability to particular
- Provided information about cument and future events at fact
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Skilled at working independently and collaboratively in a team
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement.
Cashier/Food Service Worker
Roll N Scoop
05.2022 - 10.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to
Education
High School Diploma -
Early College High School
Expected05.2014
BBA -
Orange Coast College
Costa Mesa, CASkills
- Cocking Procedure
- Quality Control
- Regulatory requirements
- Attentive Service
- Menu Memorization
- Cash Register Operations
- Food and Safety Standards
- Food Preparation
- Cleaning and Sanitation
- Other Language
- Customer experience
- Able to adapt to any field
- Cash handling
- Relationship building
- Conflict resolution
- Sales techniques
- Effective communication
- Attention to detail
Certification
Food Handler Certificate
Languages
Spanish
Languages
Spanish
Professional
Timeline
Salesperson
GeoShield
12.2024 - 02.2025
Cashier
Chipotle
07.2024 - 07.2025
Cashier/Food Service Worker
Acal Republic
11.2022 - 01.2023
Ticket Scanner
Oc Fairground
11.2022 - 01.2023
Cashier/Food Service Worker
Roll N Scoop
05.2022 - 10.2022
High School Diploma -
Early College High School
BBA -
Orange Coast College
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