Yandiris Acosta
Hartford,CT
Summary
Hardworking, passionate, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With over 16 years as a customer service representative.
Overview
6
6
years of professional experience
Work History
Property Liaison
Mutual Housing Association Of Greater Hartford
08.2022 - Current
- Work closely with property Manager to resolve resident complaints
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Coordinates, promotes and runs property food pantry through food share and other distribution entities.
- Update and post in community reward and Active Building in OneSIte program.
- Follows up with residents on maintenance request to ensure resident satisfaction of services.
- Identify, communicate and implement opportunities to improve resident experience and service.
Administrative Assistant
Mutual Housing Association Of Greater Hartford
09.2018 - Current
- Provide administrative support to ensure efficient office operations
- Maintain physical filing system.
- Answer phone calls and direct callers to appropriate personnel, schedules appointments, assist clients and other visitors.
- Ensured that sec 8 paperwork and inspections deadlines are met.
- Responds to emails and other correspondence
- Draft and edit notices for pest control scheduled service.
- Inputs and updates information in OneSite and spreadsheets.
- Use word/excel/powerpoint presentation software to create and edit documents.
- Maintain and order office supplies to ensure supplies are always on hand.
- Work closely with other administrative staff and support other colleagues as needed.
- Post and scan resident rent checks
- Submit applications and purge waitlist
Front Desk Receptionist Intern
Hispanic Health Counsil
08.2017 - 09.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined office operations for increased efficiency through effective organization and filing systems.
- Assisted in the coordination of events, ensuring seamless execution and positive experiences for attendees.
- Managed a high volume of incoming calls, directing them to appropriate departments with professionalism and courtesy.
Education
No Degree - Technical in Administrative Assistance
Capital Community College
Hartford, CT12.2015
Skills
- Representative Experience
- Written Communication
- Public Speaking
- Customer Service
- Problem Solving
- Multitasking
- Bilingual
- Decision Making
- Activity Planning
- Critical Thinking
- Teamwork Abilities
- Effective Communication
Timeline
Property Liaison
Mutual Housing Association Of Greater Hartford
08.2022 - Current
Administrative Assistant
Mutual Housing Association Of Greater Hartford
09.2018 - Current
Front Desk Receptionist Intern
Hispanic Health Counsil
08.2017 - 09.2018
No Degree - Technical in Administrative Assistance
Capital Community College
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