Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Yandra Ramos

Naples,FL

Summary

Want to Work in a Company that believes In There Employees, Excellent Organization And Communication Skills Ability to achieve immediate and long-term goals and meet operational Deadlines more then six Years of Customer Service and Call center experience Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 5 years of related experience. Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care. Also bi-lingual in Spanish and English and computer literate. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in epic. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Unit Secretary

NCH Hospital
03.2019 - 06.2023
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transfer patient's to new room in system
  • Answered phone calls and messages for several-physicians and medical facility, scheduling appointments, and handling patient inquiries
  • Answered phone calls and messages for several-physicians and medical facility, scheduling appointments, and handling patient inquiries

Birth Registrar

NCH Hospital
03.2018 - 08.2022
  • Verified demographics, from patient's profile
  • Maintained HIPAA compliance with patient medical records and personal health information.
  • Prioritized work and completed tasks on time against tight deadlines.
  • Answered incoming phone calls
  • Interview Patient's to get baby's name and correct spelling

Cashier

Walmart 9885 Collier
02.2015 - 12.2015
  • Attend Customers ring up there items, bag there items, count money
  • Restock the Bags
  • Zone areas make sure everything is nice and neat
  • Be Friendly with customers
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Restocked and organized merchandise in front lanes
  • Performed cash, card and check transactions to complete customer purchases

Call Center Representative

Naples Medical Call Center
01.2012 - 06.2013
  • Call Customer's And Try To collect medical equipment Bills
  • Collect Payments
  • Verify Payment Transactions
  • Note on each accounts if payment collected
  • Note on accounts if any response and if left message on voice mail
  • Placed outbound customer service or customer satisfaction calls to follow up on issues
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Responded to customer calls and emails to answer questions about products and services
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards

Cashier

Walmart Golden Gate
10.2012 - 11.2012
  • Receive and disburse money to customers
  • Utilizing electronic scanners
  • Bag items look up prices on items

Secretary, Receptionist

Daniel Ahart Tax Service, Ste B
01.2011 - 05.2012
  • File taxes for costumer
  • Do Data Entry
  • Make copy's
  • File Paper work
  • Submit Faxes to IRS
  • Take phone calls
  • Call customers
  • Carrier
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Maintained electronic filing systems and categorized documents
  • Scheduled appointments and conducted follow-up calls to clients
  • Maintained daily report documents, memos and invoices
  • Maintained office supplies inventory by checking stock and ordering new supplies
  • Answered multi-line phone system and enthusiastically greeted callers

Naples Daily News
08.2007 - 11.2011
  • Prepare and deliver news papers to residential customers
  • Bag Newspapers
  • Update Route book Everyday
  • Deliver Newspapers to residents
  • Self-motivated, with strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Self-motivated, with a strong sense of personal responsibility
  • Skilled at working independently and collaboratively in a team environment

Cashier

Kmart
08.2007 - 12.2008
  • Receive and disburse money to customers
  • Utilizing electronic scanners use cash registers
  • Process Credit and Debit Cards Transactions
  • Validate checks
  • GRILL
  • Restocked and organized merchandise in front lanes
  • Performed cash, card and check transactions to complete customer purchases
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business

McDonalds New
01.2007 - 05.2007
  • Perform food preparation duties such as preparing cold foods and hot food items
  • Prepare Sandwiches
  • Grill Meat Items
  • Prepare food at certain time
  • Organized and detail-oriented with strong work ethic
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in team setting, providing support and guidance
  • Self-motivated, with strong sense of personal responsibility
  • Skilled at working independently and collaboratively in team environment
  • Worked well in a team setting, providing support and guidance
  • Self-motivated, with a strong sense of personal responsibility
  • Skilled at working independently and collaboratively in a team environment
  • Worked effectively in fast-paced environments
  • Excellent communication skills, both verbal and written
  • Organized and detail-oriented with a strong work ethic
  • Proved successful working within tight deadlines and a fast-paced environment
  • Strengthened communication skills through regular interactions with others
  • Paid attention to detail while completing assignments

Assistant Manager Retail

Big Cypress Trading Post
02.2004 - 06.2006
  • Attend customers
  • Count money
  • Complete Daily reports
  • Order Merchandise
  • Stock Shelfs
  • Complete Lottery Reports on daily basic
  • Supervise employees
  • Trained and developed new employees for ease of transition into team
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members
  • Controlled store inventory and reviewed cash handling and operations reports
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals
  • Managed expenses and developed strategies that positioned store to perform in accordance with budget
  • Supported retail manager by identifying and leveraging partnerships that benefited community and store
  • Tracked daily cash handling, reconciled sales and prepared bank deposits
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement
  • Supported senior management in implementing and upholding store policies and procedures
  • Created employee work schedules for optimum coverage and labor cost control
  • Produced regular sales reports, analyzed data and identified areas for improvement
  • Generated promotional plans designed to boost store traffic and revenue

Education

GED -

Jefferson Adult/Community Center
Tampa, FL
05.2016

Skills

  • Heart Monitoring
  • Answer multiple phone calls
  • Answer patient's call bell
  • Translate when needed
  • Direct victors to correct room
  • Managing Medical Practices

Additional Information

I'm a quick learner, I'm more of a hands on i believe is the best way to learn and I also love to work in a fast pace environment, like to be keep myself occupied and I'm also good with multi-tasking.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Unit Secretary

NCH Hospital
03.2019 - 06.2023

Birth Registrar

NCH Hospital
03.2018 - 08.2022

Cashier

Walmart 9885 Collier
02.2015 - 12.2015

Cashier

Walmart Golden Gate
10.2012 - 11.2012

Call Center Representative

Naples Medical Call Center
01.2012 - 06.2013

Secretary, Receptionist

Daniel Ahart Tax Service, Ste B
01.2011 - 05.2012

Naples Daily News
08.2007 - 11.2011

Cashier

Kmart
08.2007 - 12.2008

McDonalds New
01.2007 - 05.2007

Assistant Manager Retail

Big Cypress Trading Post
02.2004 - 06.2006

GED -

Jefferson Adult/Community Center
Yandra Ramos