Yandry Guerrero
Newark,NJ
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
11
11
years of professional experience
Work History
Picker
unipro
Irvington, NJ
07.2021 - Current
- Collaborated with team members to maintain workflow and productivity standards.
- Operated handheld scanners to track inventory and shipments efficiently.
- Utilized warehouse management systems to manage stock levels effectively.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Confirmed items picked for orders by keying codes into system.
Operator
Intercontinental Hotel
Santo Domingo, Dominican Republic
03.2018 - 08.2020
- Handled incoming customer inquiries and provided accurate information promptly.
- Assisted customers with account issues and resolved complaints efficiently.
- Maintained cleanliness and organization in guest areas and back-of-house environments.
- Assisted guests with inquiries to enhance their overall experience.
- Trained new staff on operational procedures and hotel standards.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Guest Service Representative
embassy suites by Hilton Santo Domingo
Santo Domingo , Dominican Republic
07.2014 - 06.2018
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Assisted guests with check-in and check-out processes efficiently and accurately.
- Managed guest inquiries and resolved issues promptly to ensure satisfaction.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Provided information about hotel amenities and local attractions to enhance guest experience.
- Handled reservations and cancellations using the property management system effectively.
- Collaborated with team members to deliver exceptional customer service daily.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Bachelor of Hospitality And Tourism Management -
Universidad Del Caribe
Dominican Republic06-2014
Bilingual - Teaching English As A Second Language
New Horizon
Dominican Republic06-2013
Skills
- speak English fluently and writing
- Guest service
- Reservation management
- Payment processing
- Customer inquiries
- Inventory management
- Warehouse operation
- Handheld scanner operation
- Stock level monitoring
- Order verification
- Customer relationship management
- Issue reporting
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Order picking
- Multitasking efficiency
Timeline
Picker
unipro
07.2021 - Current
Operator
Intercontinental Hotel
03.2018 - 08.2020
Guest Service Representative
embassy suites by Hilton Santo Domingo
07.2014 - 06.2018
Bachelor of Hospitality And Tourism Management -
Universidad Del Caribe
Bilingual - Teaching English As A Second Language
New Horizon
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