Reading, people watching
Yaneik Brown
Hartford,CT
Summary
Quick-thinking assistant teacher, recognized for success in guiding learners, boosting academic and social performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
8
8
years of professional experience
Work History
Customer Service Rep, Supervisor, Cook
Johns Drive Inn (restaurant)
05.2016 - Current
- Greet customers, take orders, scope ice cream, pre prep food items, prepare food according to customer specifications
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
customer service rep, supervisor, cook
Johns Drive Inn (restaurant)
04.2023 - 11.2023
- Greet customers, take orders, scope ice cream, pre prep food items, prepare food according to customer specifications
Advance Housekeeper
Vail Resort (Mountain Lodge Square)
11.2022 - 04.2023
- Clean guest units, offices, and common areas at the property ensuring adherence quality, health, and safety standards
- Replenish amenities in areas including, but not limited to guest units, offices, and common areas (including restrooms)
- Maintain inventory and organization of housekeeping supplies in work cart and storage closet
- Report any lost and found items, damage, safety concerns, maintenance needs, accidents, or injuries to management
- Provide excellent customer service to all guests, teammates, and management, responding promptly to any requests
- Other duties as assigned.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Assistant Lecturer (Hospitality and Tourism)
Trench Town Polytechnic College
09.2019 - 12.2022
- Deliver practical education on restaurant management, review curriculum, create simulation of the restaurant industry trends, conduct food preparation practical session
- Adapted lesson plans based on student feedback and progress data, ensuring optimal content delivery for improved understanding.
- Developed easy and open rapport with students to encourage engagement and academic progress.
- Managed a diverse classroom effectively by addressing individual needs and fostering an inclusive learning atmosphere.
- Evaluated student performance fairly by implementing varied assessment techniques, ensuring accurate knowledge measurement.
- Performed various general administrative tasks such as filing, recordkeeping and taking phone messages.
- Developed strong rapport with students through clear communication, empathy, and genuine interest in their academic growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Sat in on one child development seminar weekly to absorb material and learn from lecturer.
- manage a minimum of twenty students per term.
Education
Master of Arts - Early Childhood Special Education
UNIVERSITY SAINT JOESPHS
Hartford, CT07.2026
Bachelor of Arts - Family and Consumer Science
Mico University College
Kingston, Jamaica12.2016
Skills
- Intermediate
- Call center experience
- Issue Resolution
- Continuous Improvement
- Multitasking and Organization
- Team Leadership
- Documentation and Recordkeeping
- Workflow Optimization
Accomplishments
Inducted into the league of excellence for innovation and creativity.
The League of Excellence for Innovation in the Community College is an international award that recognizes significant contributions to TVET education.
Relevantclasses
- Parents Family, and communication
- Growth and development in Early Childhood
- PreK and Kindergarten Curriculum
- Fundamentals of Chemistry
- Human Behavior and Diversity
- Nutrition Education
- Food Chemistry
- Baking Technology
Specialawardshonorscertifications
- Bachelor’s degree in Human Ecology and Hospitality Services
- Certificate leadership and social skills
- IIRQ City and Guild skills proficiency certification in Culinary Techniques.
Telephonenumber
8609836083
Besttimetocontact
8:00am - 6:00pm
Skypeid
live:.cid.a420f81db9618d54
Personal Information
- Place of Birth: St. Catherine Jamaica
- Citizenship: Jamaica
- Date of Birth: 12/08/1991
- Gender: female
Countryofresidence
Jamaica
Hobbies and Interests
- Swimming
- Cooking/ creating new recipe
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsPersonal development programs401k matchPaid time offInterests
Timeline
customer service rep, supervisor, cook
Johns Drive Inn (restaurant)
04.2023 - 11.2023
Advance Housekeeper
Vail Resort (Mountain Lodge Square)
11.2022 - 04.2023
Assistant Lecturer (Hospitality and Tourism)
Trench Town Polytechnic College
09.2019 - 12.2022
Customer Service Rep, Supervisor, Cook
Johns Drive Inn (restaurant)
05.2016 - Current
Master of Arts - Early Childhood Special Education
UNIVERSITY SAINT JOESPHS
Bachelor of Arts - Family and Consumer Science
Mico University College
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