Yanel Thomas
The Bronx,NY
Summary
High-energy customer service representative offering over 7 years restaurant and retail experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Reliable employee seeing cashier/customer service position. Offering excellent communication and good judgment.
Overview
30
30
years of professional experience
Work History
Cashier and Food Prep
Popeyes
Queens, NY
04.2022 - 09.2025
- Oversaw customer transaction processing with precision utilizing point-of-sale systems.
- Oversaw cash drawer accuracy and ensured balanced registers at shift conclusion.
- Provided exceptional customer service by promptly addressing inquiries and efficiently resolving issues.
- Led training sessions for new staff on cash handling procedures and company policies.
- Streamlined checkout processes to elevate customer experience and minimize wait times.
- Managed inventory levels and communicated restocking needs to management.
- Oversaw cleanliness and organization of cashier area to enhance customer experience.
- Executed high-volume customer transaction processing with precision and efficiency.
- Led training sessions for new cashiers on point-of-sale systems and customer service best practices.
- Oversaw cleanliness and organization of work area to uphold safety standards.
- Addressed customer complaints swiftly to enhance satisfaction and foster loyalty.
Cashier
Popeyes
The Bronx, NY
04.2022 - 11.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
Childcare Provider
Self Employed Services
Brooklyn, NY
01.2011 - 04.2022
- Developed age-appropriate activities and crafts to engage children.
- Provided support and guidance to children in conflict resolution.
- Responded to inquiries from parents and guardians.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Encouraged children's emotional and social development.
- Developed lessons and activities to promote children's physical and emotional development.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Shift Manager
McDonald's
New York, NY
04.2013 - 11.2016
- Cooperated with coworkers to improve customer experience and manage storefront.
- Established team priorities, maintained schedules and monitored performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Developed detailed plans based on broad guidance and direction.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Kept employees operating productively and working on task to meet business and customer needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Tracked receipts, employee hours, and inventory movements.
Cashier
KFC Taco Bell
Brooklyn, NY
05.1995 - 10.2002
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED - General Education
NYCDOE
New York, NY06-2010
Skills
- Facility Safety
- Customer Transactions
- Customer Relations
- Customer Service
- Time Management Skills
- Cash Register Systems
- Refund Handling
- Work Task Prioritization
- Cash Management
- Safety Verifications
- Training and Development
- Cash Drawer Management
- Verbal and Written Communication
- Judgment and Decision-Making
- Guest InquiriesInquiries
- New York City Department of Hygiene and Mental Health Qualifying Certificate in Food Protection June 2010
Timeline
Cashier and Food Prep
Popeyes
04.2022 - 09.2025
Cashier
Popeyes
04.2022 - 11.2022
Shift Manager
McDonald's
04.2013 - 11.2016
Childcare Provider
Self Employed Services
01.2011 - 04.2022
Cashier
KFC Taco Bell
05.1995 - 10.2002
GED - General Education
NYCDOE