Yanela Acosta Cabrera
HIALEAH,FL
Summary
Dynamic IT professional with proven expertise in telecommunications and commercial roles at a leading IT Services company. Excelled in designing Wi-Fi solutions and managing customer relations, achieving high satisfaction rates. Skilled in inventory management and sales, leveraging software systems to enhance operational efficiency. Demonstrates strong problem-solving abilities and customer service excellence.
Overview
12
12
years of professional experience
Work History
Cashier
Burlington Stores, Inc.
03.2025 - Current
- Greet customers entering store and responded promptly to customer needs.
- Welcome customers and help determine their needs.
- Work flexible schedule and extra shifts to meet business needs.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
Specialist in Communications Technologies
Company Specialized in IT Services
08.2018 - 08.2023
- Telecommunications networks: Design, maintenance and support of communication networks to provide internet services.
- Network technologies. Creation of wireless solutions such as Wi-Fi networks in hotels and establishments in the tourism sector in Varadero, Cuba.
- Configuration of network devices with Huawei technologies.
- Prompt and timely attention to customer reports of service interruptions, in accordance with quality requirements and parameters.
- Inventory management of fixed assets, tools and equipment in warehouses. Pick and pulling of equipment from the warehouse with the aim of replacing equipment for customers when failure reports are due to equipment breakdowns or network interruptions.
- Work on warehouse management software to execute orders for the entry and exit of equipment and tools to warehouses.
Commercial Specialist
Company Specialized in IT Services
08.2013 - 07.2018
- Hiring clients and contracts with suppliers.
- Operation with software systems for customer service, preparation of offers and reception of requests and billing.
- Analysis of supply and demand behaviors.
- Sales of computer supplies, computer parts and pieces.
- Participate in client meetings.
- Application of customer surveys and analysis of them to achieve the greatest customer satisfaction.
Education
Bachelor of Science - Telecommunications And Electronic Engineer
Central University of Las Villas
Villa Clara, CUBA07-2007
Skills
- Customer relations
- Skills in handling computer software systems
- Working with Microsoft Office, Internet browsers, writing, receiving and sending emails
- Cleaning and organizing the work environment
- Sales and configuration of computer products
- Warehouse inventory management
- Sales operations at a cash register
Languages
Spanish
Full Professional
English
Elementary
Timeline
Cashier
Burlington Stores, Inc.
03.2025 - Current
Specialist in Communications Technologies
Company Specialized in IT Services
08.2018 - 08.2023
Commercial Specialist
Company Specialized in IT Services
08.2013 - 07.2018
Bachelor of Science - Telecommunications And Electronic Engineer
Central University of Las Villas
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