Summary
Overview
Work History
Education
Timeline
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Yanela Gil De Montes

Vero Beach,FL

Summary

Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.

Overview

11
11
years of professional experience

Work History

Office Coordinator Clerical Pulmonary

Cleveland Clinic
02.2023 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

OFFICE COORDINATOR CLERICAL MED ONCOLOGY

SCULLY WELSH CANCER CENTER
11.2021 - 02.2023
  • Delivered quality customer service to staff and customers.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Scheduled, coordinated and confirmed appointments and meetings.

Call Center Customer Service Representative

WHOLE FAMILY HEALTH CENTER
12.2020 - 10.2021
  • Recorded patient and insurance payments, maintaining accurate financial records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Front Desk Receptionist

TREASURE COAST COMMUNITY HEALTH
06.2019 - 03.2020
  • Answered multi-line phone system and promptly transferred calls.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Teller

CHASE BANK
12.2017 - 11.2018
  • Assisted management in bank opening and closing procedures.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Merchandising Specialist

BOOKS-A-MILLION
10.2012 - 03.2015
  • Drove customer service through integrity of merchandising and accuracy of store pricing and signage.
  • Optimized store displays and appearance via strategic merchandising.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.

Education

INDIAN RIVER STATE COLLEGE
VERO BEACH, FL
12.2019

Timeline

Office Coordinator Clerical Pulmonary

Cleveland Clinic
02.2023 - Current

OFFICE COORDINATOR CLERICAL MED ONCOLOGY

SCULLY WELSH CANCER CENTER
11.2021 - 02.2023

Call Center Customer Service Representative

WHOLE FAMILY HEALTH CENTER
12.2020 - 10.2021

Front Desk Receptionist

TREASURE COAST COMMUNITY HEALTH
06.2019 - 03.2020

Teller

CHASE BANK
12.2017 - 11.2018

Merchandising Specialist

BOOKS-A-MILLION
10.2012 - 03.2015

INDIAN RIVER STATE COLLEGE

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Yanela Gil De Montes