Yanela Leon

• Maintained confidentiality of sensitive company documents and personnel records with discretion.
• Provided exceptional customer service for client inquiries via phone and email.
• Reconciled accounts payable and receivable transactions regularly to ensure balanced financial records.
• Oversaw office inventory activities, including ordering, requisitions, and receipt of shipments.
• Delegated tasks effectively to enhance team productivity and manage daily workflow.
• Implemented efficient filing systems and organizational strategies to streamline office operations.
• Translated documents, forms and other materials from English to Spanish.

• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Assisted Spanish-speaking individuals with completion of English applications.