Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yaneli Carrillo

Dale,TX

Summary

Dynamic and detail-oriented professional with proven experience at Stylecuts and Whataburger, enhancing customer satisfaction and streamlining operations. Skilled in organization and time management, adept at improving appointment systems and exceeding performance goals. Demonstrates strong customer relations and data entry abilities, contributing to team success and operational efficiency.

Overview

1
1
year of professional experience

Work History

Receptionist

Stylecuts
03.2022 - 05.2022
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Team Member

Whataburger
08.2021 - 09.2021
  • Learned all required tasks quickly to maximize performance.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.

Education

Texas Virtual Academy At Hallsville
Hallsville, TX
12.2023

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer/Client relations
  • Scheduling
  • Scheduling appointments

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist

Stylecuts
03.2022 - 05.2022

Team Member

Whataburger
08.2021 - 09.2021

Texas Virtual Academy At Hallsville
Yaneli Carrillo