Summary
Overview
Work History
Education
Skills
Timeline
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Yaneli Morales

Summary

Experience Office Manager with 17 years of experience in various front-office and clinical settings. Excellent organizational, interpersonal, customer service, and conflict resolution abilities. Hands-on experience managing patients and teams. Skilled in guiding people over the phone and in person. Perfectly capable of executing all clinical, clerical, and secretarial tasks in an timely manner.

Overview

18
18
years of professional experience

Work History

Business Manager

Gentle Dental
05.2018 - Current
  • Organize the day to day operations of the office schedule an appropriate number of team members to ensure all providers are supported, conduct team huddles daily, collaborate with providers by proactively monitoring the flow of the office and making adjustments as necessary
  • Review production and financial reports and communicate results with the team to make sure the office's budget is met or exceeded every month
  • May act as a backup to the front office team when needed,schedule and confirm appointments, answer the telephone, assist with patient questions, enter and present treatment plans, submit accurate insurance claims, collect patient balances

Business Manager

Western Dental & Orthodontics
05.2013 - 04.2018
  • Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payrolls and other administrative duties
  • Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability
  • provide exceptional service to our patients, create a positive team based culture for our employees, and support the overall performance of the office
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.

Call Center Representative

Western Dental Corp.
05.2006 - 04.2013
  • Conduct Outbound calls to patients who declined treatment during their first appointment in an effort to persuade them to return for the dental procedure.
  • Ability to analyze and solve customer problems, offering a solution to the customer .
  • Staying productive in a high-volume contact center to increase the number of appointments booked and the overall patient experience given.
  • Help patients with their 6-month recalls.
  • Fallow up outbound calls for missed and cancelled appointments .
  • Verify patients' benefits.

Education

High School Diploma -

Century High School
Santa Ana, CA

Skills

  • Excellent interpersonal, communication, and relationship-building skills Listen intently and follow through diligently
  • Insurance billing and coding
  • Denticon, Cps, Qsi Dental software
  • Word , Excel and power point
  • Great customer service
  • Dedicated and good employee
  • Bilingual in Spanish and English

Timeline

Business Manager

Gentle Dental
05.2018 - Current

Business Manager

Western Dental & Orthodontics
05.2013 - 04.2018

Call Center Representative

Western Dental Corp.
05.2006 - 04.2013

High School Diploma -

Century High School

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Yaneli Morales