Yanelida Salgado
King,NC
Summary
Successful at collaborating with leadership to understand requirements and prepare courses that meet current business requirements. Proven skills in optimizing existing training programs for changing needs. Committed and motivated administrative assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor, and great initiative. Encouraging training facilitator, who is skilled at promoting productivity and job skills. A solid history of improving work quality and service, with a collaborative approach. Seeking to offer many years' experience, and take on a new position with room for career growth.
Overview
7
7
years of professional experience
Work History
Training Facilitator
Hanesbrands
Rural Hall, NC
02.2021 - 07.2022
- Collaborated with management to assess current needs, trends and deficiencies in order to develop targeted training programs.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Taught weekly internal classes to more than 15 new employees.
- Updated all class records and provided assessments to department and business leaders.
- Supported onboarding of new employees by hosting orientation sessions.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Prepared custom training course materials and presentations for corporate training.
- Identified areas for improvement in training programs and collaborated with training team to implement changes.
- Collaborated with senior and department leaders to develop and implement workforce plans
Assistant Manager
Journeys Shoe Store
Winston Salem, NC
11.2018 - 12.2019
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Assessed, optimized and elevated operations to target current and expected demands.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Mentored tema on effective upselling and cross-selling techniques.
Administrative Assistant
The Legacy Conference Center
Kernersville, NC
01.2015 - 11.2016
- Processed financial documents, contracts, expense reports and invoices.
- Scheduled appointments, meetings and events for management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Education
Diploma - Electrical Systems Technology
Forsyth Technical Community College
Winston-Salem, NC05-2025
High School Diploma -
Pennfoster Highschool
03.2016
Skills
- Labor relations
- Employee training and development
- Leadership Development
- Microsoft, Excel, and Word
- Management consultation
- Customer service
- Inventory management
- Electrical troubleshooting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Training Facilitator
Hanesbrands
02.2021 - 07.2022
Assistant Manager
Journeys Shoe Store
11.2018 - 12.2019
Administrative Assistant
The Legacy Conference Center
01.2015 - 11.2016
High School Diploma -
Pennfoster Highschool
Diploma - Electrical Systems Technology
Forsyth Technical Community College
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