Yanelies Guzman
Springfield,MA
Summary
Versatile and empathetic professional with experience at Trinity Health, adept in providing emotional support and ensuring patient privacy. Excelled in multitasking across roles, demonstrating outstanding observational skills and relationship building. Achieved high satisfaction ratings through efficient order fulfillment and accurate data entry, showcasing a commitment to excellence and a flexible approach to changing demands.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Observer
Trinity Health
04.2024 - Current
- Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
- Ensured proper hand-off communication between shifts, facilitating continuity of care for all observed patients throughout their stay at the facility.
- Supported patient privacy by adhering to confidentiality regulations and maintaining discretion when discussing sensitive information with colleagues or other healthcare professionals.
- Demonstrated flexibility and adaptability in response to changing patient needs, staffing levels, or hospital protocols, ensuring consistent high-quality care throughout shifts.
Sales Associate
Foot Locker
03.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Online Personal Shopper
Walmart
11.2021 - 03.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
No Degree - Psychology
Bay Path University
Longmeadow, MA03-2026
High School Diploma -
Central High School
1840 Roosevelt Ave05-2022
Skills
- Effective Note-taking
- Active learning
- Clinical education
- Empathy display
- Data gathering
- Procedure monitoring
- Observational skills
- Friendly and outgoing
- Verbal and written communication
- Multitasking and organization
- Relationship building
- Phone and email etiquette
- Data entry
- Flexible schedule
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Patient Observer
Trinity Health
04.2024 - Current
Sales Associate
Foot Locker
03.2023 - 09.2023
Online Personal Shopper
Walmart
11.2021 - 03.2022
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
No Degree - Psychology
Bay Path University
High School Diploma -
Central High School
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