Yanelis De Carmen Ovalles Gonzales
The Bronx,NY
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
10
10
years of professional experience
Work History
Clerk
La Nacional Corp.
The Bronx, NY
11.2021 - 05.2024
- Processed payments, refunds, and exchanges accurately and efficiently.
- Prepared deposits according to established procedures.
- Generated daily reports of sales activity for management review.
- Processed customer orders promptly and accurately.
- Courteously answered phones while providing excellent customer service.
- Organized and maintained filing systems for confidential documents.
- Developed detailed spreadsheets to track financial data and trends.
Press Director
Ayuntamiento Municipal de Tenares
Tenares, Dominican Republic
05.2017 - 01.2019
- Identified opportunities for improvement in operational performance metrics.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Served as a public spokesperson at industry events or conferences.
- Guided on legal matters related to contracts or intellectual property rights.
- Implemented systems for tracking progress on key initiatives or projects.
Manager
Ayala Graphics
Salcedo, Dominican Republic
10.2014 - 01.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Provided leadership during times of organizational change or crises.
- Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency.
Education
Associate of Arts - Language Arts Education
Universidad Autónoma De Santo Domingo
Santo Domingo D.R11-2021
Some College (No Degree) - Classical Languages And Literatures
Universidad Católica Nordestana
San Francisco, Dom. Rep.Skills
- Cash Management
- Spreadsheet development
- Correspondence Writing
- Information Security
- Research
- Administrative Support
Accomplishments
- Honor student throughout my primary and secondary studies
Timeline
Clerk
La Nacional Corp.
11.2021 - 05.2024
Press Director
Ayuntamiento Municipal de Tenares
05.2017 - 01.2019
Manager
Ayala Graphics
10.2014 - 01.2016
Associate of Arts - Language Arts Education
Universidad Autónoma De Santo Domingo
Some College (No Degree) - Classical Languages And Literatures
Universidad Católica Nordestana
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