Summary
Overview
Work History
Education
Skills
Timeline
Generic
Yanelis Herrera

Yanelis Herrera

Miami

Summary

Dynamic team player with proven multitasking abilities and keen attention to detail, developed through experience at Chugs and First Watch. Expertise in fast-paced environments and conflict resolution, consistently delivering exceptional customer service and driving satisfaction. Extensive product knowledge enhances customer decision-making and overall experiences. Seasoned Bar Manager with a successful track record in all aspects of restaurant operations, showcasing a hardworking, resourceful approach complemented by strong organizational skills.

Overview

9
9
years of professional experience

Work History

Bar Manager

Chugs
11.2023 - Current
  • Developed strong working relationships with customers and staff.
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Kept bar organized and clean during busy hours.
  • Assisted customers with drink menu selections based on their individual tastes and preferences.
  • Displayed and retained extensive knowledge of liquor, wine, and beer.
  • Attended regular training sessions designed to improve product knowledge and increase efficiency behind the bar.
  • Maintained accurate records of inventory used for daily operations such as liquors, beers, wines and mixers.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Server

First Watch
12.2020 - Current
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Checked on guests to verify satisfaction with each course.
  • Assisted with training new wait staff members to ensure proper procedures were followed at all times.
  • Used focus and memorization skills to keep track of tables and remember orders.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Used good communication skills to reduce guest dissatisfaction.

Server

Chuys
06.2017 - 01.2020
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Displayed enthusiasm and knowledge about restaurant’s menu and products.
  • Memorized menu to help diners make informed meal choices.
  • Informed customers of daily specials.

Cashier

Circle K
09.2016 - 06.2017
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards.
  • Monitored customer traffic and proactively addressed potential issues.

Education

Bachelor of Arts (B.A.) - Psychology

University of North Florida
Jacksonville, FL
12.2023

Associate in Arts (A.A.) - Psychology

Santa Fe College
06.2019

Skills

  • Proficient in suggestive selling
  • Outgoing Personality
  • Conflict Resolution
  • Strong Multitasking
  • Team Player Attitude
  • Attention to Detail
  • Quick adaptability

Timeline

Bar Manager

Chugs
11.2023 - Current

Server

First Watch
12.2020 - Current

Server

Chuys
06.2017 - 01.2020

Cashier

Circle K
09.2016 - 06.2017

Associate in Arts (A.A.) - Psychology

Santa Fe College

Bachelor of Arts (B.A.) - Psychology

University of North Florida

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