Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yanelli Delgado

Brownsville,VT

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Legal professional with strong skills in writing, organizing and project managing cases related to immigration law. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation.

Overview

8
8
years of professional experience

Work History

Paralegal

Law Office of David Square
01.2018 - 07.2024
  • Assisting with case planning, development, and management
  • Conducting legal research
  • Interviewing clients and gathering facts
  • Drafting and analyzing legal documents
  • Collecting, compiling, and utilizing technical information
  • Making recommendations to an attorney
  • Answering phone calls
  • Finding clients at detention centers
  • Taking payments
  • Attempting to get new clients to hire the firm
  • Visiting clients at detention centers
  • Submitting and requesting forms at detention centers
  • Litigating
  • Specializing in detained clients.

Senior Lead Duties

OpenRoad Lending
02.2016 - 01.2018
  • Managing the workflow of employees, creating team schedules and delegating tasks
  • Ensuring that business goals, deadlines, and performance standards are met
  • Training and onboarding new hires
  • Reporting performance records and evaluations to HR and senior management
  • Interacting with customers to provide and process information
  • Recommending potential products or services
  • De-escalating customer issues
  • Building sustainable relationships and trust with customer accounts
  • Supporting customers throughout and following sales processes
  • Educating customers to alleviate future contact
  • Promptly responding to customer inquiries and resolving complaints
  • Providing successful solutions to customer problems.

Education

Some College (No Degree) - Science, Technology, And Society

Graceland University
Lamoni, Iowa

Bachelor of science- nursing -

Texas Southmost College
Brownsville, Texas

Patient Care Technician certification -

Career Center Education Initiative
10.2020

High school Diploma -

Gladys Porter High School
Brownsville, Texas
01.2010

Skills

  • Customer Relationship Management
  • Conflict Mediation
  • Inbound Customer Service
  • Data Entry
  • Email Correspondence
  • Training and Development
  • Computer Skills
  • Call Documentation
  • Understanding Customer Needs
  • Customer Relations
  • Strategic Planning
  • Document filing
  • Exhibit preparation
  • Attorney Support
  • Proficient in MS Office
  • Litigation Support
  • Records Management

Languages

Spanish
Full Professional

Timeline

Paralegal

Law Office of David Square
01.2018 - 07.2024

Senior Lead Duties

OpenRoad Lending
02.2016 - 01.2018

Some College (No Degree) - Science, Technology, And Society

Graceland University

Bachelor of science- nursing -

Texas Southmost College

Patient Care Technician certification -

Career Center Education Initiative

High school Diploma -

Gladys Porter High School
Yanelli Delgado