Yanelli Diaz
Rancho Cucamonga,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
LBI BOYD
Glendora, CA
12.2021 - Current
- Followed up on customer inquiries not immediately resolved.
- Maintained records of customer interactions and transactions.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Created detailed reports of daily sales activities for management review.
- Processed orders, forms, applications, and requests.
- Developed strategies for improving the customer experience.
Office Manager
Van Gaalen Construction
San Dimas, CA
11.2020 - 12.2021
- Coordinated with external vendors to ensure timely delivery of materials and services.
- Scheduled inspections by local authorities at various stages of the construction process.
- Oversaw the onboarding process for new employees assigned to specific construction jobs.
- Monitored compliance with safety regulations on job sites.
- Prepared purchase orders for necessary supplies and materials required for each project.
- Maintained accurate records of construction project costs, expenses, and progress reports.
- Organized meetings between clients, contractors, architects, engineers. as needed for construction projects.
Customer Service Representative
T-Mobile
GUADALAJARA, MEXICO
07.2014 - 11.2020
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Mt San Antonio College
Walnut, CA08-2020
Skills
- Information Security
- Paperwork Processing
- Call Management
- Appointment Scheduling
- Problem-solving abilities
- Microsoft Office expertise
- Complaint resolution
- Inbound and Outbound Calling
- Data Entry
Timeline
Customer Service Representative
LBI BOYD
12.2021 - Current
Office Manager
Van Gaalen Construction
11.2020 - 12.2021
Customer Service Representative
T-Mobile
07.2014 - 11.2020
High School Diploma -
Mt San Antonio College
Similar Profiles
Tracy LewisTracy Lewis
Sales Representative at Fashion Design Resource LBI BoydSales Representative at Fashion Design Resource LBI Boyd
Carly SchoenebergCarly Schoeneberg
Hostess at Salt at LBI HotelHostess at Salt at LBI Hotel
Roshan AmaratungaRoshan Amaratunga
Project Coordinator at LBI ConstructionProject Coordinator at LBI Construction