Summary
Overview
Work History
Education
Skills
Timeline
Generic

YANELLY BENITEZ

Dallas,GA

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Pilot Travel Centers
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Marketing Customer Service Representative

Archway Marketing
06.2023 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.

Uber Driver

Uber
03.2021 - 06.2023
  • Provided excellent, to passengers to establish repeat business and positive ratings
  • Monitored number of hours driven each week to accurately report information to supervisor
  • Safely transported passengers to and from various locations
  • Avoided issues by remaining up-to-date on road conditions, traffic, and weather


CUSTOMER SERVICE REPRESENTATIVE

Benevis
11.2016 - 01.2021
  • Helped children and families get a great service.
  • Enforced company policies while maintaining cheerful, supportive approach to guests
  • Addressed client inquiries and updated database information
  • Answered phone calls and answered questions from potential customers
  • Routed incoming mail and messages to relevant personnel without delay
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate


VERIFIER

FABRIC.COM
07.2015 - 10.2016
  • Checked packages and merchandise for damage and notified vendors
  • Cleaned and maintained warehouse in compliance with OSHA safety standards
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Entered quantity received against purchase order in computer system.

Garden Center Associate

RAMBO NURSERY
05.2014 - 06.2015
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Made sure the customer was getting the material they asked for
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas
  • Answered customer questions about products and services, helped locate merchandise and promoted key

CASHIER

LITTLE CEASARS
03.2013 - 04.2014
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Restocked and organized merchandise in front lanes
  • Helped make pizzas and clean up.

Education

GED -

Chattahoochee Technical College
Marietta, GA
08.2021

Skills

  • Fluent in Spanish and English
  • Verbal and Written Communication
  • Inbound and Outbound Calling
  • Creative Problem Solving
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Courteous with Strong Service

Timeline

Customer Service Representative

Pilot Travel Centers
08.2023 - Current

Marketing Customer Service Representative

Archway Marketing
06.2023 - 08.2023

Uber Driver

Uber
03.2021 - 06.2023

CUSTOMER SERVICE REPRESENTATIVE

Benevis
11.2016 - 01.2021

VERIFIER

FABRIC.COM
07.2015 - 10.2016

Garden Center Associate

RAMBO NURSERY
05.2014 - 06.2015

CASHIER

LITTLE CEASARS
03.2013 - 04.2014

GED -

Chattahoochee Technical College

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YANELLY BENITEZ