Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yanelly Yanez

Colorado Springs,CO

Summary

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Department Manager

McDonald's
Colorado Springs, CO
02.2019 - Current
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Handled shift overstock, restocking and inventory control.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Crew Member

McDonald's
Littleton, CO
05.2018 - 08.2024
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.

Concessions Worker

Pirates Cove Water Park
Englewood, Colorado
04.2017 - 08.2018
  • Assisted customers in selecting items, taking orders, and providing recommendations.
  • Cleaned concession area including counters, floors, equipment, and utensils.
  • Operated cash registers to process payments from customers.
  • Followed company procedures for opening and closing concession stands.
  • Assisted in training new employees on proper concession stand operations.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

Some College (No Degree) - Business Management

University of Colorado At Colorado Springs
Colorado Springs, CO

Skills

  • Staff Training
  • Supply And Inventory Management
  • Product Restocking
  • Team Collaboration
  • Staff Management
  • Cash Management
  • Customer Engagement
  • Order Management
  • Department Leadership
  • Conflict Resolution

Certification

  • Servsafe certified

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Department Manager

McDonald's
02.2019 - Current

Crew Member

McDonald's
05.2018 - 08.2024

Concessions Worker

Pirates Cove Water Park
04.2017 - 08.2018

Some College (No Degree) - Business Management

University of Colorado At Colorado Springs

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Yanelly Yanez