Summary
Overview
Work History
Education
Skills
I speak spanish
Timeline
Hi, I’m

Yanellys Bruzual

Montgomery Village,MD

Summary

Here I have been able to accomplish many fears of dealing with customers regarding orders and making sure that they receive what they order.

I was able to handle customer service experience in a good and respectful manner

I have many spanish speaker customers that feel comfortable ordering from me because we can understand each other

Overview

14
years of professional experience
2
years of post-secondary education
1
Language

Work History

Yanellysweets
Gaithersburg, MD

CEO/Manager
03.2017 - Current

Job overview

  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Supervised labor costs and departmental expenses to remain in line with budget.

Lead Cashier/Vending Dpto And Customer Service
Bladensburg, MD

Berliner Specialty Distributors
11.2004 - 02.2011

Job overview

  • Initiated effective sales techniques and drove product sales to over $5000.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Upsold and closed customer sales by driving product benefits around client needs and increased revenue annually.
  • Maintained customer promotional logs for product advertising campaigns.
  • Used consultative sales approach to understand and meet customer needs.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.

Lowes Theaters
Gaithersburg, MD

Box Office Ticket Seller /Concession Stand Worker
11.2003 - 11.2005

Job overview

  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Directed patrons to specific venue locations, restrooms and will-call window.
  • Participated in on-going training and drills to prepare for emergency situations.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Monitored and kept emergency exit pathways clear and accessible during show.
  • Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
  • Assisted theater vendors with necessary setup tasks.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Santa Maria University
Caracas, Venezuela

Some College from Economics
07.1998 - 07.1999

University Overview

Unidad Educativa CIAL
Caracas, Venezuela

High School Diploma
07.1997 - 07.1998

University Overview

Skills

Strategic planning

Policies and procedures

Staff Management

Creative merchandising

Verbal and written communication

Sales and marketing

Mail sorting

Cash Handling

Sorting and labeling

Dependable and Responsible

Planning and Coordination

Organization and Time Management

Analytical and Critical Thinking

I speak spanish

I speak spanish

I'm from Venezuela and when I came to this country I start learning English in order to expand my vocabulary and being able to have a decent job that give me a certain advantage practicing and using my skills in having two languages plus that will be easier to handle personal and family things without issues

Timeline

CEO/Manager
Yanellysweets
03.2017 - Current
Berliner Specialty Distributors
Lead Cashier/Vending Dpto And Customer Service
11.2004 - 02.2011
Box Office Ticket Seller /Concession Stand Worker
Lowes Theaters
11.2003 - 11.2005
Santa Maria University
Some College from Economics
07.1998 - 07.1999
Unidad Educativa CIAL
High School Diploma
07.1997 - 07.1998

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Yanellys Bruzual