Summary
Overview
Work History
Education
Skills
I speak spanish
Timeline
Hi, I’m

Yanellys Bruzual

Montgomery Village,MD

Summary

Here I have been able to accomplish many fears of dealing with customers regarding orders and making sure that they receive what they order.

I was able to handle customer service experience in a good and respectful manner

I have many spanish speaker customers that feel comfortable ordering from me because we can understand each other

Overview

14
years of professional experience
2
years of post-secondary education
1
Language

Work History

Yanellysweets
Gaithersburg, MD

CEO/Manager
03.2017 - Current

Job overview

  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Supervised labor costs and departmental expenses to remain in line with budget.

Lead Cashier/Vending Dpto And Customer Service
Bladensburg, MD

Berliner Specialty Distributors
11.2004 - 02.2011

Job overview

  • Initiated effective sales techniques and drove product sales to over $5000.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Upsold and closed customer sales by driving product benefits around client needs and increased revenue annually.
  • Maintained customer promotional logs for product advertising campaigns.
  • Used consultative sales approach to understand and meet customer needs.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.

Lowes Theaters
Gaithersburg, MD

Box Office Ticket Seller /Concession Stand Worker
11.2003 - 11.2005

Job overview

  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Directed patrons to specific venue locations, restrooms and will-call window.
  • Participated in on-going training and drills to prepare for emergency situations.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Monitored and kept emergency exit pathways clear and accessible during show.
  • Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
  • Assisted theater vendors with necessary setup tasks.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Santa Maria University
Caracas, Venezuela

Some College from Economics
07.1998 - 07.1999

University Overview

Unidad Educativa CIAL
Caracas, Venezuela

High School Diploma
07.1997 - 07.1998

University Overview

Skills

Strategic planning

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I speak spanish

I speak spanish

I'm from Venezuela and when I came to this country I start learning English in order to expand my vocabulary and being able to have a decent job that give me a certain advantage practicing and using my skills in having two languages plus that will be easier to handle personal and family things without issues

Timeline

CEO/Manager
Yanellysweets
03.2017 - Current
Berliner Specialty Distributors
Lead Cashier/Vending Dpto And Customer Service
11.2004 - 02.2011
Box Office Ticket Seller /Concession Stand Worker
Lowes Theaters
11.2003 - 11.2005
Santa Maria University
Some College from Economics
07.1998 - 07.1999
Unidad Educativa CIAL
High School Diploma
07.1997 - 07.1998

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Yanellys Bruzual