Yanely Hernandez Garcia

• Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.

• Streamlined housekeeping processes for increased efficiency, ensuring timely completion of tasks.

• Improved team productivity with effective delegation and clear communication of expectations to staff members.

• Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.

• Mentored new employees, providing comprehensive training on housekeeping procedures and policies.

• Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.

• Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.

• Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.

• Trained and mentored all new personnel to maximize quality of service and performance.

• Completed schedules, shift reports, and other business documentation.

• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.

• Communicated repair needs to maintenance staff.

• Managed team productivity and workflow to exceed quality standards.

• Evaluated employee performance and developed improvement plans.

• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

• Increased employee performance through effective supervision and training.

• Conducted regular room inspections to verify compliance with housekeeping standards.

• Restocked room supplies such as facial tissues for personal touch with every job.

• Managed laundry sorting, washing, drying, and ironing.

• Trained and mentored new staff on cleaning and safety protocols.

• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

• Coordinated with outside vendors to provide supplies and equipment for staff.

• Conducted regular audits of public spaces and staff work areas to maximize quality control.

• Cleaned and sanitized guest rooms to ensure high standards of hygiene and comfort.
• Inspected rooms for maintenance issues, reporting concerns to management promptly.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

• Supervised daily housekeeping operations to ensure consistent cleanliness and guest satisfaction.
• Developed and implemented training programs for new staff, enhancing team efficiency and service quality.
• Established cleaning protocols that improved overall operational efficiency and adherence to safety standards.
• Coordinated inventory management for cleaning supplies, ensuring cost-effective procurement and availability.
• Conducted regular inspections of guest rooms and public areas to maintain high cleanliness standards.
• Resolved guest complaints related to housekeeping services promptly, fostering positive guest relations.
• Enhanced guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.
• Developed customized cleaning procedures for specialty rooms or unique situations, addressing specific needs effectively.