YANELY SANTIESTEBAN LORENTE
Tampa,FL
Summary
Driven professional with a robust background in financial services and customer relations, honed at Amscot Financial. Excelled in administrative support, ensuring compliance, and enhancing customer satisfaction. Demonstrated expertise in interpersonal communication, significantly contributing to operational efficiency and team supervision. Dedicated Customer Service Expert with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
30
30
years of professional experience
Work History
LEADER ASSISTANT
Amscot Financial
08.2023 - Current
- Customer service: Help customers with bill payments, money transfers, cashing checks, and more
- Compliance: Ensure compliance with state and federal laws, money handling, security, and other Amscot policies
- Supervision: Supervise a team or accounts receivable clerk
- Other responsibilities: Travel to close branches, help out as needed, and uphold customer service standards
FRONT DESK
Cubanacan
11.1994 - 03.2023
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Implemented marketing and promotional initiatives to increase occupancy.
- Monitored hotel's budget and financial records.
Education
BACHELOR DEGREE - Hospitality Administration And Management
ESCUELA DE HOTELERIA Y TURISMO
SANTIAGO DE CUBA, CUBA10.1994
Skills
- Customer Service
- Administrative Support
- Mail Management
- Invoice Processing
- Expense Reporting
- Report Generation
- Report Analysis
- Calendar Management
- Excel spreadsheets
- Multi-line phone proficiency
- Customer Service-Oriented
- Interpersonal Communication
- Labor Relations
- Financial Services
Languages
Spanish
Native or Bilingual
Timeline
LEADER ASSISTANT
Amscot Financial
08.2023 - Current
FRONT DESK
Cubanacan
11.1994 - 03.2023
BACHELOR DEGREE - Hospitality Administration And Management
ESCUELA DE HOTELERIA Y TURISMO
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