Adobe Creative Cloud
Hi, I’m
Yanely Dillon
Operations
Schaumburg,IL
Summary
Results-driven operations professional with expertise in project
management and shopper marketing. Known for seamlessly
connecting cross-functional teams and driving collaborative efforts
toward shared goals. Skilled in optimizing processes and enhancing
team productivity to deliver exceptional outcomes.
Overview
11
years of professional experience
2
Languages
Work History
Arc Worldwide
Operations Associate
04.2021 - 08.2024
Job overview
- Provide comprehensive operational and administrative support to all levels of internal management and staff, ensuring efficient agency operations while maintaining sensitivity to confidential information.
- Leader of Systems Administration, managing vendor relationships and ensuring employee support across six software platforms.
Managing onboarding programs across agency, including systems access and trainings, resulting in successful onboarding of over 400 employees. - Spearheaded the development and implementation of an internal agency SharePoint intranet, aimed at providing all employees with easy access to essential information e.g. career development trainings, learning resources, benefits, policy and procedures. Facilitated seamless integration of new client teams, in partnership with the New Business department and Client Operations, including notable clients such as Unilever, Colgate, Thrivent, and WK Kellogg.
- Two year leader of Culture Club for Chicago Headquarters, organizing social gatherings and events to foster vibrant and inclusive workplace culture.
- Lead partner with Production team in launching an agency wide D&I initiative to have 25% of our work produced by and with diverse production partners.
Ricoh USA Onsite Leo Burnett
Team Assistant
08.2019 - 04.2021
Job overview
- Provided dedicated support to Executive Leadership Team, including CEO, CSO, and CCO, assisting with client meetings, travel arrangements, and expense management to ensure seamless operations.
- Engaged in surveying all new hires for SVP and Director of Operations, facilitating effective communication and feedback channels to support organizational growth initiatives.
- Played key role in the onboarding process for 100 employees transitioning from Epsilon to Arc Worldwide during acquisition, coordinating logistical arrangements and securing smooth integration process.
- Acted as dedicated point of contact with Facilities for any employee needs across office, ensuring comfortable and productive work environment.
Ventas Inc.
Administrative Assistant (Contractor)
04.2019 - 07.2019
Job overview
- Managed calendar organization, travel booking, and expense submissions for two Senior Vice Presidents.
- Provided comprehensive executive support across departments within the organization, offering backup assistance to maintain workflow efficiency.
- Prepared materials and arranged logistics for conference meetings, ensuring seamless execution and representing the brand professionally to internal and external stakeholders.
Prophet
Executive Assistant/Office Manager (Contractor)
11.2018 - 04.2019
Job overview
- Provided primary support to Chief Information Officer, Chief Marketing Officer, and Senior Partner.
- Managed demanding calendars for executives, proactively arranging meetings and resolving scheduling conflicts to optimize productivity and support business initiatives.
- Cultivated relationships with vendors, service providers, and landlords to uphold operational efficiency.
- Monitored and tracked budgets for office supplies and groceries, contributing to office financial objectives and cost-effective operations.
- Maintained overall office environment and appearance.
Entertainment Cruises
Administrative Assistant
04.2017 - 08.2018
Job overview
- Collaborated with Administrative Supervisor to publish weekly employee schedule for 100+ employees.
- Supported the National Food & Beverage department in analyzing Quality Management reports and issuing proper follow up procedures based on results.
- Managed all aspects of Contact Center recruiting, including candidate reviews and correspondence.
- Orchestrated the summer internship program, organizing Meet & Greets, shadowing sessions, and intern presentations for 54 student interns, fostering a positive brand impression and future talent pipeline.
Entertainment Cruises
Sales Support Specialist
05.2017 - 04.2018
Job overview
- Balanced competing priorities to ensure brand-aligned sales support, collaborating across departments to secure resolutions.
- Supported National Sales team in coordinating bookings from online distributors, ensuring accuracy and consistency in brand messaging.
- Demonstrated proactive brand representation as part of Cancellations Team, contacting guests to inform them of changes in scheduled cruises and providing alternative options to maintain customer satisfaction.
- Recognized with OSS MVP award for outstanding performance.
Entertainment Cruises
Sales and Guest Service Specialist
01.2017 - 05.2017
Job overview
- Effectively aligned with brand messaging to drive revenue and enhance customer experience.
- Resolved guest problems and addressed special requests, ensuring brand loyalty and positive guest interactions.
- Maintained top performance in revenue generation and upselling.
ALDO
Assistant Store Manager
03.2013 - 12.2015
Job overview
- Supported Store Manager in talent recruitment and networking efforts.
- Provided ongoing training and performance feedback to drive team development.
- Maximized sales through brand promotion and customer-focused strategies.
- Managed operational costs and inventory to optimize store performance.
- Ensured brand alignment through flawless execution of visual presentation and marketing display.
- Responsible for store opening/closing and key management.
- Promoted from sales to assistant manager in less than six months.
Software
Microsoft 365
Miro
Salesforce
Screendragon
Smartsheet
Similar Profiles
Carl KingCarl King
Account Director at Arc WorldwideAccount Director at Arc Worldwide
Lisa LuxLisa Lux
Vice President, Account Director at Arc WorldwideVice President, Account Director at Arc Worldwide
Sydney SchmitzSydney Schmitz
Senior Account Executive at Arc WorldwideSenior Account Executive at Arc Worldwide
Yashwanth SettyYashwanth Setty
Software Engineer at NovalinkSoftware Engineer at Novalink
Noah HensonNoah Henson
Information Security Analyst Associate at Northwestern UniversityInformation Security Analyst Associate at Northwestern University