Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yaneri Diaz

Reading,PA

Summary

Scheduling Manager possessing excellent recordkeeping, communication and time management abilities. Offering 2 and 1/2 years of hands-on experience obtaining client information, scheduling clients hours and maintaining records. Proficient in Axis care,Microsoft word and Microsoft excel and also well-trained in production and customer service, and over 10+ years of industry experience. Strong knowledge of form customer service. Hardworking and detail-oriented with a proven history of teamwork and reliability. Reliable employee seeking costumer service position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure position in any environment. Ready to help team achieve company goals. Reliable individual. Ready for a new challenge with a company that appreciates dedication and enthusiasm and Organized.

Overview

16
16
years of professional experience

Work History

Scheduling Manager

Moravia Health
08.2021 - Current
  • Answering & triaging calls from caregivers, clients and prospects
  • Determining optimal staffing match, managing client and caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments
  • Serving as one of the main/initial points of contact for caregivers to coordinate rescheduling shift vacancies
  • Ability to be on a on-call for after business hour calls and scheduling modifications
  • Ensuring caregiver compliance with time reporting systems/processes for accurate billing and payroll or any care note submissions
  • Maintaining regular documentation and ongoing note-keeping of employee & client activities
  • Point person on all Client Related issues for cases under your caseload
  • Participate in initial and ongoing client and caregiver meetings
  • Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
  • Evaluate client and employee satisfaction to effectively resolve complaints and incidents

Finisher

East Penn Manufacturing Co
07.2016 - Current
  • Finish battery as it comes down production line. Make sure all stickers, handles, caps and date codes if needed on battery before sending it off to buyers of batteries.
  • Performed in teams of 4 or more, To make sure batteries are up to expectation and fulfill daily requirements of production witch is over 1800 batteries daily.

Waitress

4th And Penn Restaurant
04.2010 - 05.2016
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Strived to increase customer service satisfaction to 100% daily.

Customer Service Associate

Walmart
02.2008 - 01.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed over 50 customer calls per day.

Education

High School Diploma -

Conrade Weiser High School
Robesonia, PA
06.2007

Skills

  • Product quality assurance
  • Safety regulations compliance
  • Excellent typing skills
  • Lean manufacturing processes
  • Multitasking and Prioritization
  • Courteous with a Strong Service Mindset
  • Schedule Management
  • Office Management
  • Teamwork and Collaboration
  • Responding to Difficult Customers
  • Excellent Attention to Detail
  • Refunds and Returns Management
  • Proficiency in Microsoft Office and G Suite
  • Computer Proficiency
  • Staff Coordination

Languages

Spanish
Native or Bilingual

Timeline

Scheduling Manager

Moravia Health
08.2021 - Current

Finisher

East Penn Manufacturing Co
07.2016 - Current

Waitress

4th And Penn Restaurant
04.2010 - 05.2016

Customer Service Associate

Walmart
02.2008 - 01.2010

High School Diploma -

Conrade Weiser High School

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Yaneri Diaz