Yaneri Brighit Soto Marquez
Customer Service & Administrative Support Professional
Sanford
Summary
Detail-oriented and reliable professional with strong experience in customer service, retail, administrative support, purchasing, and inventory control in Peru and the United States. Background in supermarkets, food service, administrative offices, and private households. Skilled in order processing, product selection, organization, and multitasking. Currently pursuing an MBA and seeking an opportunity in retail or customer-focused roles where efficiency, responsibility, and attention to detail are valued.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Nanny / Babysitter
Private Families
03.2024 - Current
- Provided childcare services for multiple private families.
- Cared for infants and young children, ensuring safety and daily routines.
- Managed feeding, diaper changes, hygiene, and nap schedules.
- Organized children's clothing and handled laundry.
- Maintained clean, safe, and organized home environments.
- Supported playtime, outdoor walks, and early developmental activities.
Purchasing Assistant
Océano Seafood S.A.
01.2023 - 10.2023
- Managed purchasing processes and supplier quotations.
- Generated purchase and service orders using ERP systems (SAP, SIGA).
- Coordinated with suppliers, warehouse, accounting, and treasury teams.
- Followed up on invoices and supplier payments.
Administrative Assistant
Pesquera Kope
03.2019 - 08.2022
- Managed and controlled petty cash and daily financial transactions.
- Coordinated with suppliers and handled invoice processing and payment follow-up.
- Prepared supplier quotations, purchase orders, and service orders.
- Supervised warehouse operations, including inventory control and stock verification.
- Monitored inventory levels and supported warehouse organization and control.
- Organized and maintained documentation for internal departments.
- Received and routed phone calls and documents to the appropriate areas.
- Prepared reports, administrative documents, and general correspondence.
- Managed filing systems, records, and company archives.
- Scheduled meetings and provided direct administrative support to management.
Section Supervisor
National Institute of Statistics and Informatics (INEI)
10.2018 - 10.2018
- Supervised and trained a team of census workers.
- Distributed materials and monitored fieldwork activities.
- Ensured accurate data collection and compliance with procedures.
- Compiled and prepared final reports based on collected data.
- Provided guidance and support to staff to meet project deadlines.
Customer Service Associate
Franco Supermercados
03.2018 - 04.2018
- Assisted customers with product selection, weighing, packaging, and checkout support.
- Restocked products and ensured shelves were properly supplied.
- Verified product expiration dates and maintained food safety standards.
- Maintained cleanliness and organization of work areas and equipment.
- Promoted store products and supported in-store tastings.
Customer Service Associate
Casino El Galeón de Oro
08.2017 - 08.2017
- Provided customer service to guests during their stay at the casino.
- Prepared and served snacks and beverages.
- Assisted customers with requests, questions, and service needs.
- Maintained cleanliness of gaming areas, kitchen, and cashier areas.
- Ensured a positive customer experience through attentive service.
Administrative Assistant
Municipalidad Provincial de Islay
03.2017 - 06.2017
- Received, processed, and filed official documents from multiple departments.
- Assisted with purchase orders, service orders, and expense processing.
- Maintained organized administrative records and documentation.
- Supported management with scheduling, coordination, and daily tasks.
- Ensured timely distribution and tracking of documents and correspondence.
Customer Service & Kitchen Assistant
Pizzería Presto
01.2016 - 03.2017
- Assisted with preparation of pizzas, pastas, salads, and beverages.
- Took customer orders, delivered food and drinks, and processed payments.
- Handled customer inquiries, requests, and service recovery.
- Maintained cleanliness of kitchen, dining areas, and equipment.
- Supported daily operations during high-volume service.
Customer Service & Kitchen Assistant
Patrick Grill
12.2014 - 06.2015
- Provided in-person, phone, and online customer service.
- Assisted kitchen staff with food preparation, sauces, beverages, and ingredients.
- Prepared drinks and supported daily service operations.
- Maintained cleanliness of dining areas, kitchen, and restrooms.
- Supported high-volume service while maintaining quality and hygiene standards.
Sales & Customer Service Associate
Panadería La Espiga
01.2014 - 12.2014
- Provided customer service and sales of bakery products including bread, pastries, and cakes.
- Restocked displays and maintained organized counters and work areas.
- Assisted with basic cake and pastry decoration.
- Accurately prepared and fulfilled customer orders.
- Maintained cleanliness of equipment, counters, and floors.
Education
Master of Business Administration (MBA) - Business Administration
Universidad Nacional de San Agustín
PERU12.2025
Foreign Trade and Customs Program - International Trade and Customs
Universidad Nacional de San Agustín
AREQUIPA, PERU12.2019
Bachelor's Degree in Business Administration - Business Administration
Universidad Nacional de San Agustín
AREQUIPA, PERU12.2018
Skills
- Customer service
- Order picking and product selection
- Attention to detail
- Organization and multitasking
- Time management
- Inventory control and stock management
- Warehouse and storage supervision
- Cash handling and petty cash management
- Invoice processing and payment follow-up
- Purchasing and supplier coordination
- Order processing and documentation
- Administrative support
- Basic accounting and record keeping
- Data entry and basic computer skills
- Teamwork and communication
- Problem solving
- Responsibility and reliability
- Adaptability and fast learning
Timeline
Nanny / Babysitter
Private Families
03.2024 - Current
Purchasing Assistant
Océano Seafood S.A.
01.2023 - 10.2023
Administrative Assistant
Pesquera Kope
03.2019 - 08.2022
Section Supervisor
National Institute of Statistics and Informatics (INEI)
10.2018 - 10.2018
Customer Service Associate
Franco Supermercados
03.2018 - 04.2018
Customer Service Associate
Casino El Galeón de Oro
08.2017 - 08.2017
Administrative Assistant
Municipalidad Provincial de Islay
03.2017 - 06.2017
Customer Service & Kitchen Assistant
Pizzería Presto
01.2016 - 03.2017
Customer Service & Kitchen Assistant
Patrick Grill
12.2014 - 06.2015
Sales & Customer Service Associate
Panadería La Espiga
01.2014 - 12.2014
Foreign Trade and Customs Program - International Trade and Customs
Universidad Nacional de San Agustín
Bachelor's Degree in Business Administration - Business Administration
Universidad Nacional de San Agustín
Master of Business Administration (MBA) - Business Administration
Universidad Nacional de San Agustín