Yanese Williams
Homestead,FL
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative (Remote)
Collective Solutions
07.2017 - 08.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Legal Secretary
Campbell McDermott (Attorneys-At-Law)
03.2015 - 07.2017
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Increased overall efficiency within the firm by streamlining workflows between departments using advanced organizational skills.
- Filed documents with courts on behalf of attorney.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled all appointments, appearances and briefings.
- Diligently edited legal correspondence for grammar and spelling.
- Obtained signatures from attorneys for legal documents.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Screened telephone calls and forwarded to appropriate departments.
Receptionist
Hanover Parish Council
02.2010 - 10.2012
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
No Degree - Customer Service
Hanover Educational Institution
Hanover, JamaicaCertificates - Front Office Management
KessAngel Educational Institution
Montego BayHigh School Diploma -
Merlene Ottey High School
Hanover, Jamaica07.2005
Skills
- File Management
- Administrative Support
- Scheduling
- Clerical Support
- Greeting and Seating Clients
- Mail handling
- Mail distribution
- Document Control
- Customer and client relations
- Service-oriented mindset
Timeline
Customer Service Representative (Remote)
Collective Solutions
07.2017 - 08.2019
Legal Secretary
Campbell McDermott (Attorneys-At-Law)
03.2015 - 07.2017
Receptionist
Hanover Parish Council
02.2010 - 10.2012
No Degree - Customer Service
Hanover Educational Institution
Certificates - Front Office Management
KessAngel Educational Institution
High School Diploma -
Merlene Ottey High School
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