Yanet Abreu
Orlando,FL
Summary
Proven leader in healthcare and retail management, adept at HIPAA compliance and performance improvement. At AdventHealth MedicalGroup, streamlined patient registration, enhancing confidentiality and efficiency. Skilled in staff management and complex problem-solving, driving business growth and operational excellence. Demonstrates exceptional Microsoft Office expertise and a commitment to superior customer service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Registration Representative
AdventHealth MedicalGroup
03.2022 - Current
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Collaborated with clinical staff members to ensure proper documentation was completed prior to patient being seen by physician or specialist.
- Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
Assistant Manager
MAC Cosmetics
10.2005 - 07.2020
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Customer Service Representative
Columbia Savings Bank
03.2001 - 09.2005
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Medical Staff Associate
Dr. Avila
02.1994 - 07.1995
- Answered incoming calls from patients, families and other healthcare professionals in a professional manner.
- Resolved issues related to inaccurate or incomplete documentation in medical records.
- Assisted with patient registration, including insurance verification and medical record creation.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Business Administration
The Bilingual Institute
Paterson, NJSome College (No Degree) - Graphic Design
Wholesale University
Orlando, FLHigh School Diploma -
Eastside High School
Paterson, NJ05.1991
Skills
- Patient Registration
- Daily Operations Management
- HIPAA Compliance
- Performance Management
- Business Development
- Staff Management
- Complex Problem-Solving
- Sales Techniques
- Product Knowledge
- Microsoft Office expertise
- Store maintenance
- Medical terminology knowledge
Certification
Crisis Prevention Institute Prevention First
Phlebotomist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Registration Representative
AdventHealth MedicalGroup
03.2022 - Current
Assistant Manager
MAC Cosmetics
10.2005 - 07.2020
Customer Service Representative
Columbia Savings Bank
03.2001 - 09.2005
Medical Staff Associate
Dr. Avila
02.1994 - 07.1995
Business Administration
The Bilingual Institute
Some College (No Degree) - Graphic Design
Wholesale University
High School Diploma -
Eastside High School
Crisis Prevention Institute Prevention First
Phlebotomist
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