Yanet Ascencio
250 Diorite Drive Maxwell
Summary
Dynamic Assistant Manager at Cabo Bob’s with a proven track record in enhancing customer satisfaction and driving sales through effective merchandising strategies. Skilled in team leadership and cash handling, I foster a positive work environment while ensuring accurate financial reporting and staff development. Committed to achieving operational excellence and exceeding performance goals.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Cabo Bob’s Burritos
05.2024 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Service Manager
Lakeway Resort
01.2024 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
Education
Lanier High School
Austin, Tx.Skills
- Detailed Oriented
- Great Customer Service
- Time management
- Problem solver
- Physical Stima
- Multitasker
- Patience
- Leadership
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Assistant Manager
Cabo Bob’s Burritos
05.2024 - 03.2025
Service Manager
Lakeway Resort
01.2024 - 08.2024
Lanier High School
Similar Profiles
RAMILYN GENITARAMILYN GENITA
Blackjack Dealer at Coyote Bob’s CasinoBlackjack Dealer at Coyote Bob’s Casino
Tiffany PartridgeTiffany Partridge
Office Manager at Bob’s Discount FurnitureOffice Manager at Bob’s Discount Furniture
JUDEY TROYJUDEY TROY
REGIONAL DIRECTOR at BOB’S DISCOUNT FURNITUREREGIONAL DIRECTOR at BOB’S DISCOUNT FURNITURE