Yanet Ascencio
250 Diorite Drive Maxwell
Summary
Dynamic Assistant Manager at Cabo Bob’s with a proven track record in enhancing customer satisfaction and driving sales through effective merchandising strategies. Skilled in team leadership and cash handling, I foster a positive work environment while ensuring accurate financial reporting and staff development. Committed to achieving operational excellence and exceeding performance goals.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Cabo Bob’s Burritos
500 E Ben White Blvd Unit D- 100 Austin, TX 78704
05.2024 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Service Manager
Lakeway Resort
101 Lakeway Dr Lakeway, TX 78734 United States
01.2024 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
Education
Lanier High School
Austin, Tx.Skills
- Detailed Oriented
- Great Customer Service
- Time management
- Problem solver
- Physical Stima
- Multitasker
- Patience
- Leadership
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Assistant Manager
Cabo Bob’s Burritos
05.2024 - 03.2025
Service Manager
Lakeway Resort
01.2024 - 08.2024
Lanier High School