Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yanet Balleza

Houston,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Mondragon Tree Service
Houston, TX
11.2020 - 06.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Collected deposits or payments and arranged for billing.

Customer Service Representative

Knoas Flooring
Houston, TX
10.2016 - 08.2020
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Collected payments and arranged for billing.
  • Placed and edited orders using QuickBooks.
  • Recommended products to customers by collecting information and analyzing their needs.
  • Filed documents and dealt with confidential information.
  • Updated databases with new and modified customer data.

Collections Agent

Famsa
Houston, TX
01.2019 - 07.2019
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Monitored customer accounts for changes in financial status or contact information.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Managed daily operations in collections department to ensure timely debt recovery.

Sales Representative

Metro PCS by Tmobile
Houston, TX
03.2016 - 10.2016
  • Consistently assisted customers by troubleshooting accounts and devices.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

High School Diploma -

Scarborough High School
Houston, TX
05-2016

Skills

  • QuickBooks experience
  • Microsoft Office expertise
  • Bilingual (Spanish)
  • Clerical Experience
  • Scheduling
  • Inbound and Outbound Calling
  • Payment Processing
  • Customer Service

Timeline

Customer Service Representative

Mondragon Tree Service
11.2020 - 06.2024

Collections Agent

Famsa
01.2019 - 07.2019

Customer Service Representative

Knoas Flooring
10.2016 - 08.2020

Sales Representative

Metro PCS by Tmobile
03.2016 - 10.2016

High School Diploma -

Scarborough High School
Yanet Balleza