Yanet Burkett
Wilmington,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable Housekeeping Manager articulate in communication and decisive in leadership. Smoothly runs janitoial programs and special projects. Organized supply manager and analytical problem solver. Hardworking and passionate job seeker with strong organizational skills.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Defender Services Inc
05.2009 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored the workflow of staff, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for residents rooms and common areas.
- Investigated customer complaints and resolved issues to increase customer satisfaction and establish trust.
- Communicated repair needs to maintenance staff.
- Adhered to safety protocols by enforcing proper equipment usage.
- Ordered, maintained and distributed supplies and inventory.
Education
IT System Management - IT Computer System,Software Management
Politecnico Nacional.
Mexico City ,Mexico01.1999
Skills
- Self-Motivated
- Dependable and Responsible
- Clerical Support
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
Defender Services Inc
05.2009 - Current
IT System Management - IT Computer System,Software Management
Politecnico Nacional.
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