YANET CAMPOSECO
Richardson
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Claims Associate
State Farm Insurance Inc
Richardson
06.2024 - Current
- Processed payments for approved claims in a timely manner, following payment schedules.
- Coordinated communication between repair facilities, contractors, and clients for effective claim resolution.
- Verified information with policyholders while gathering necessary documentation and prepared forms, ensuring all required details were accurate.
- Maintained precise records of all claim processing activities in line with company standards.
- Provided regular updates to clients regarding their claims through various communication channels.
- Made auto car reservations with our preferred vendors for our customers
Customer Relations Representative
Dogtopia
Richardson
01.2022 - Current
- Collaborated with other departments to ensure a seamless customer service experience.
- Resolved customer complaints through attentive listening and creative problem-solving.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Contacted customers about potential service upgrades, new pet services and account changes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Restaurant Manager
Anna's Mexican Grill
Allen
03.2018 - 12.2023
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained detailed records of sales transactions and daily shift reports.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
North Garland High School
Garland, TXTourism Management Degree - Tourism And Travel Management
Education America
Dallas, TXSkills
- Customer Satisfaction
- Data Entry
- Sabre Program (Reservations)
- Excellent Customer Service
- Administrative Support
- Microsoft Office Suite
- Call Center Operations
- Claims Management Systems
- State Insurance Licensing
- Claims processor
Affiliations
- Event Planner
Timeline
Claims Associate
State Farm Insurance Inc
06.2024 - Current
Customer Relations Representative
Dogtopia
01.2022 - Current
Restaurant Manager
Anna's Mexican Grill
03.2018 - 12.2023
High School Diploma -
North Garland High School
Tourism Management Degree - Tourism And Travel Management
Education America
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