Summary
Overview
Work History
Education
Skills
Certification
Assessments
Languages
References
Timeline
Generic

Yanet Cardo

Sun City Center,FL

Summary

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Treatment coordinator and office administrator

Watts Dental
Apollo Beach, FL
02.2020 - Current
  • Demonstrated proficiency in handling cases of various value, from 1K to 60K
  • Managed schedule flow, insurance credentialing, claims, and billing while ensuring comprehensive knowledge of insurance coverages
  • OSHA certified training, CPR certified training, CPT coding
  • Dental and medical knowledge
  • Weekly KPI, P&L reporting
  • 50+ team management, creating successful training manuals, oversee multiple clinics scheduling
  • Conducted financial counseling sessions for new and existing patients.
  • Assisted in developing policies, procedures, and protocols related to patient care activities.
  • Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Office Manager/ Hygiene Coordinator

BRANDON SMILES
Brandon, FL
12.2016 - 01.2020
  • Maintained medical and dental records by documenting patient data in Dentrix
  • Monitored social media and referrals
  • Enhanced treatment planning for clients
  • Enhanced efficiency of treatment scheduling
  • Managed payment collection process with precision
  • Created detailed end of day reports to monitor and evaluate key performance indicators.
  • Verified insurance policies ensuring accurate coverage information.
  • Implemented efficient strategies to optimize collection efforts
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Front Desk Receptionist

Dr Francisco DDS PA
Miami, FL
02.2014 - 09.2016
  • Scheduled patient appointments, assessed treatment plans, and analyzed costs
  • Analyzed and optimized insurance and billing processes
  • Learned the importance of building relationships with patients to assure they're well taken care of and feel at home with dentistry care.

Education

High School Diploma -

SOUTHWEST MIAMI SENIOR HIGHSCHOOL
FL
05.2016

Skills

  • Office Management
  • Dentrix
  • Curve Software
  • Microsoft Excel
  • Microsoft Word
  • Leadership
  • Team management
  • HR sourcing
  • Time management
  • Insurance Verification
  • Claims Processing
  • Payment Collection
  • Patient Relations
  • Creative Problem-Solving
  • Project Management
  • Organizational Skills

Certification

CPR/AED, 03/01/19, Present

Assessments

Customer focus & orientation, Proficient, 11/01/21, Responding to customer situations with sensitivity

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Treatment coordinator and office administrator

Watts Dental
02.2020 - Current

Office Manager/ Hygiene Coordinator

BRANDON SMILES
12.2016 - 01.2020

Front Desk Receptionist

Dr Francisco DDS PA
02.2014 - 09.2016

High School Diploma -

SOUTHWEST MIAMI SENIOR HIGHSCHOOL

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Yanet Cardo