Yanet Cervantes

Quest Diagnostics

02.2023 - 10.2024

Verified proper storage and transportation of specimens to laboratories.
Maintained confidentiality of information regarding clients and company.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Helped office staff prepare reports and presentations for internal or client-related use.
Organized, maintained and updated information in computer databases.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Performed laboratory tests to assist physicians in diagnosis.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Verified patients' identification for proper sample collection.