Yanet Chavez
West Valley City,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Service Representative
SoFi Bank
11.2020 - Current
- Responded to inbound inquiries concerning debit card transactions, products, and services, disputes, fees, billing errors, payments, or any other requests related to the member's SoFi Banking Accounts.
- Additionally, I help support with questions regarding the member's brokerage accounts (Invest trained)
- Delivered exceptional customer service to every Member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- During my time with SoFi, I worked in other departments such as Home Loans. I also assisted in fraud specifically for credit card, building case folders and reviewing transaction.
Pharmacy Technician Trainee
Walgreens
12.2022 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
PATIENT SERVICE REPRESENTATIVE
SUTTER SHARED SERVICES
09.2014 - 12.2019
- Responded to inbound inquires for medical registration for patients and medical appointment scheduling
- Additionally, I became certified to interpret for medical staff and patients (English/Spanish).
- Used Epic Healthcare systems to schedule appointments.
- Facilitated communication between patients and various departments and staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
Data Entry
EnerBank USA
11.2011 - 12.2013
- Responsible for reviewing customer's loan applications, verifying that all information was accurate for loan processing
- Once a customer was approved, I would prepare loan contract documents.
- Scanned documents and saved in the database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
PHARMACY TECHNICIAN
GRANGER PROFESSIONAL PHARMACY
07.2008 - 10.2011
- Carefully measured prescriptions
- Prepared and printed labels and filled 50-200 orders daily
- Managed Inventory for 800+ behind and over the counter medications
- Served 200+ customers daily by taking prescriptions, answering questions, billing insurance, and handling payment
- Respected customer's privacy by maintaining strict confidentiality and upholding all local and HIPAA Laws
- Managed phone calls across 12 lines, taking prescriptions, answering questions and resolving customer concerns.
Education
GED -
Salt Lake Community College
INTERPRETER CERTIFICATION, LANGUAGE LINE ACADEMY -
Language Line Academy
Skills
- Verbal and Written Communication
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Patient and Empathetic
- Multi-Line Phone Systems
- Time Management
- Call Volume and Quality Metrics
- Confidentiality and HIPAA
- Processing payments
Certification
- Pharmacy Technician Trainee License: 01/20/2023- 01/20/2025
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Pharmacy Technician Trainee
Walgreens
12.2022 - 05.2023
Member Service Representative
SoFi Bank
11.2020 - Current
PATIENT SERVICE REPRESENTATIVE
SUTTER SHARED SERVICES
09.2014 - 12.2019
Data Entry
EnerBank USA
11.2011 - 12.2013
PHARMACY TECHNICIAN
GRANGER PROFESSIONAL PHARMACY
07.2008 - 10.2011
INTERPRETER CERTIFICATION, LANGUAGE LINE ACADEMY -
Language Line Academy
- Pharmacy Technician Trainee License: 01/20/2023- 01/20/2025
GED -
Salt Lake Community College
Similar Profiles
Tessa RolandTessa Roland
Loan Originator at SoFi BankLoan Originator at SoFi Bank
Marcos HernandezMarcos Hernandez
Mortgage Loan Originator at SoFi BankMortgage Loan Originator at SoFi Bank
Christina ChristensenChristina Christensen
Senior Collections Specialist at SoFi BankSenior Collections Specialist at SoFi Bank