Yanet Fuentes

• Managed accounts by providing solutions that best fit the customer's needs.
• Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
• Maintained open communication with leadership to facilitate business development.

Operations Manager

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Specialty Manager

• Worked to develop specialist by identifying and pursuing new leads, attending product knowledge events and building rapport with customers.
• Grew Specialty and Services by 300k over sales plan first year in position.
• Elevated store ranking from 119 to number 1 in the region for growth in sales and installs.

Operations Manager

• Lead team to operational excellence by teaching processes and follow through
• Managed team of 150- 200 employees, overseeing hiring, training, and professional growth of employees during one of the most stressful and profitable years in the company
• Maintained energy and enthusiasm in fast-paced environment.

Specialty Manager

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Built strong relationships with customers to ensure complete satisfactions from beginning to end of installs.
• Continued growth relationships between multiple installers and specialist in the store

Paint, flooring and hardware Department Supervisor

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Grew contractor sales through strong relationships and loyalty program.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained clean and well-organized departments to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Front End Supervisor

• Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.

• Cashier
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and our Pro Perks program.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Paint

• Built strong relationships with our Pros and continued to grow their business with our Pro Perks.
• Actively engaged customers to gather information on current and future paint projects.

Book-keeping

• Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
• Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies.