Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yanet Gallegos

Dallas,TX

Summary

Dynamic and results-oriented professional with extensive experience in healthcare administration, notably with Newmetric Home Healthcare. Excelled in leadership management, driving staff efficiency, and enhancing patient care through effective scheduling and insurance verification. Proficient in bilingual communication, demonstrating exceptional problem-solving abilities and a commitment to excellence.

Overview

15
15
years of professional experience

Work History

Office Manager's Assistant

Newmetric Home Healthcare
Dallas, TX
08.2024 - Current
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Admitting patients for primary care services in the home, performing supervisory visits.
  • Entering data, tracking weekly patient visits, and discharging them as needed.
  • Verifying visits and insurance eligibility, ensuring services are being rendered in a timely manner by caregivers.
  • Processing physician orders, referrals, filing, labs, DME, and social worker services as needed.

Customer Service Representative

Cigna Healthspring- Tailored Management-Remote
Dallas, TX
03.2021 - 01.2023
  • Managed members and provider inbound and outbound calls.
  • Analyzing insurance information, performing data entry, handling insurance claims reimbursements, and deciding whether a claim should be processed or denied.
  • Managed projects to place and schedule outbound calls for HRA yearly assessments.
  • Excellent computer skills, including Microsoft Excel. Word, outlook.
  • Communicate and write clearly and in a professional manner with all levels of employees and customers. (Telephone, email, online chat, and in person.)
  • Problem solving and problem resolution skills.
  • Excellent typing skills to type and complete accurate and thorough notes on customer and provider files.
  • Accurate attention to detail and accuracy, and effective note-taking and documenting skills. Multi-Task between multiple screens while speaking with customers.

Scheduling Coordinator

Hunter Medical Services
Dallas, TX
12.2020 - 01.2021
  • Data entry, answering high volume inbound/outbound calls.
  • Scheduling visits and tracking weekly patients.
  • Verifying insurance eligibility and authorizations.
  • Processing referrals for physicians and social workers.
  • Processing DME, making sure patient receives equipment in a timely manner.
  • Development and implementation of marketing and public relations.
  • Processing HR duties, such as recruiting and preparing for new hire onboarding, including completion of background check process, preparation/scheduling of the orientation programs, as well as organizing interviews.

Office Manager Assistant/ Field Supervisor

Newmetric Home Health Care Inc.
Dallas, TX
09.2015 - 10.2020
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Admitting patients for primary care services in the home, performing supervisory visits.
  • Entering data, tracking weekly patient visits, and discharging them as needed.
  • Verifying visits and insurance eligibility, ensuring services are being rendered in a timely manner by caregivers.
  • Processing physician orders, referrals, filing, labs, DME, and social worker services as needed.

Administrative Assistant

Prolink Home Healthcare Inc.,
Dallas, TX
10.2009 - 01.2015
  • Obtaining prior authorization from insurance to evaluate patients for ordered services. Ensuring services are being rendered in a timely manner.
  • Processing payroll, patient billing, and entering ICD-10 codes/diagnosis.
  • Verifying insurance eligibility, entering patient data, coordinating in services.
  • Processing outgoing mail, answering high volume of incoming calls, filing, scheduling, and processing income fax request.

Education

Associate of Science - Science

Dallas College East Field Campus
Dallas, TX
01-2025

High School Diploma -

New Beginning Christian Academy
Dallas
07-2008

Skills

  • Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Medical terminology knowledge
  • Insurance Verification
  • Payroll Processing
  • Telephone Etiquette
  • Bilingual English and Spanish
  • Leadership management trained

Languages

Spanish
Professional

References

References available upon request.

Timeline

Office Manager's Assistant

Newmetric Home Healthcare
08.2024 - Current

Customer Service Representative

Cigna Healthspring- Tailored Management-Remote
03.2021 - 01.2023

Scheduling Coordinator

Hunter Medical Services
12.2020 - 01.2021

Office Manager Assistant/ Field Supervisor

Newmetric Home Health Care Inc.
09.2015 - 10.2020

Administrative Assistant

Prolink Home Healthcare Inc.,
10.2009 - 01.2015

Associate of Science - Science

Dallas College East Field Campus

High School Diploma -

New Beginning Christian Academy

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Yanet Gallegos