Yanet Garrido-Morales
Louisville,KY
Summary
Dynamic and detail-oriented professional with extensive experience in housekeeping and environmental services at Derby City Gaming & Hotel. Proven track record in enhancing guest satisfaction through exceptional customer service and effective cleaning techniques. Skilled in chemical handling and maintenance coordination, consistently ensuring a safe and hygienic environment for all guests.
Overview
24
24
years of professional experience
Work History
Housekeeping Room Attendant
Hotel AC Concord Hospitality Enterprises.Co
09.2025 - Current
- Cleaned and sanitized guest rooms to maintain high standards of cleanliness and hygiene.
- Inspected room condition and reported maintenance issues to ensure guest satisfaction.
- Restocked supplies, ensuring availability of amenities for guests' convenience.
- Followed safety protocols while using cleaning chemicals and equipment effectively.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Organized linen and supply closets for improved accessibility and inventory management.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Implemented time-saving techniques that enhanced overall productivity without compromising quality.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
Daycare Worker
Daycare Little Gems & Jewelry
07.2025 - 09.2025
- Assisted in creating engaging activities to promote children's development and learning.
- Monitored children's behavior and ensured a safe, nurturing environment throughout the day.
- Supported daily routines including meal preparation, cleanup, and nap times for optimal structure.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Maintained cleanliness and organization of play areas to ensure safety and hygiene standards.
- Participated in ongoing training sessions to enhance skills in child care practices and safety protocols.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Distributed food, napkins, and beverages in preparation for snack time.
- Encouraged good behaviors using positive reinforcement methods.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
EVS Supervisor
Derby City Gaming & Hotel
02.2025 - 07.2025
- Supervised daily operations of environmental services team, ensuring adherence to cleanliness and safety standards.
- Trained staff on proper sanitation techniques and equipment usage, promoting compliance with health regulations.
- Implemented inventory management system for cleaning supplies, optimizing resource allocation and reducing waste.
- Coordinated scheduling for team members, enhancing workflow efficiency and coverage across all service areas.
- Conducted regular inspections to assess cleanliness levels, providing feedback to improve service quality and performance.
- Developed training materials and workshops for new hires, fostering a culture of continuous improvement and excellence.
- Collaborated with department heads to align environmental services with overall hotel operations and guest satisfaction goals.
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
- Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
- Handled emergency situations calmly under pressure while directing staff response efforts effectively.
- Facilitated open communication among team members, fostering a positive work environment that encouraged collaboration and problemsolving.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
EVS Attendant
Derby City Gaming & Hotel
07.2023 - 02.2025
- Maintained cleanliness and sanitation standards in gaming and hotel areas to ensure guest satisfaction.
- Assisted with setup and breakdown of event spaces, adhering to safety protocols and operational guidelines.
- Collaborated with team members to optimize workflow efficiency during peak times, enhancing service delivery.
- Conducted routine inspections of facilities to identify maintenance needs and report issues promptly.
- Trained new staff on safety procedures and operational tasks to foster a knowledgeable team environment.
- Implemented waste management practices to promote sustainability within the hotel's operations.
- Responded promptly to guest inquiries regarding facility amenities, delivering exceptional customer service experiences.
- Monitored inventory levels of cleaning supplies, ensuring adequate resources for daily operations without interruption.
- Promoted a safe environment through proper disposal of hazardous materials and adhering to safety guidelines.
- Removed litter from parking lots and nearby areas to maintain clean and neat environment.
- Participated in regular team meetings to discuss process improvements and share insights on effective cleaning techniques.
- Moved furniture and other objects to perform adequate cleaning.
- Contributed to efficient operations by performing routine maintenance on cleaning equipment and reporting any necessary repairs.
- Maintained inventory levels of cleaning supplies and equipment, replenishing as needed to ensure uninterrupted service.
- Ensured guest satisfaction by promptly addressing any concerns or issues related to cleanliness or sanitation.
- Preserved floor quality with appropriate maintenance techniques such as sweeping, mopping, vacuuming, buffing, waxing, and deep-cleaning carpets as required.
- Used industrial cleaning agents and equipment following safety procedures.
- Delivered exceptional customer service while interacting with guests during daily duties, fostering positive impressions of the facility.
- Improved overall facility hygiene by maintaining a consistent schedule of routine cleaning tasks.
- Operated mechanical floor cleaners, polishers and vacuums.
- Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Package Handler
Alani Nu LLC
04.2023 - 07.2023
- Loaded and unloaded packages efficiently to support timely order fulfillment.
- Operated forklifts and pallet jacks to transport materials within warehouse.
- Maintained accurate inventory records through regular cycle counts and audits.
- Collaborated with team members to ensure adherence to safety protocols and guidelines.
- Streamlined packaging processes, reducing time spent on repetitive tasks.
- Assisted in training new employees on operational procedures and safety practices.
- Conducted quality checks on outgoing shipments to ensure customer satisfaction.
- Implemented organizational improvements that enhanced workflow efficiency within the warehouse.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Package Handler
Hanna Andersson
12.2022 - 02.2023
- Efficiently loaded and unloaded packages to support timely order fulfillment.
- Operated forklifts and pallet jacks for material transportation within warehouse.
- Maintained accurate inventory records through regular cycle counts and audits.
- Conducted quality checks on outgoing shipments to ensure customer satisfaction.
- Streamlined packaging processes, reducing time spent on repetitive tasks.
- Assisted in training new employees on operational procedures and safety practices.
- Implemented organizational improvements that enhanced workflow efficiency within the warehouse.
- Collaborated with team members to uphold safety protocols and guidelines.
Package Handler
CD’s Co
11.2022 - 12.2022
- Executed efficient loading and unloading of packages to support timely order fulfillment.
- Operated forklifts and pallet jacks to transport materials within warehouse efficiently.
- Maintained accurate inventory records through regular cycle counts and comprehensive audits.
- Collaborated with team members to ensure strict adherence to safety protocols.
- Streamlined packaging processes, reducing time spent on repetitive tasks significantly.
- Conducted quality checks on outgoing shipments to ensure compliance with customer satisfaction standards.
- Implemented organizational improvements that enhanced workflow efficiency in warehouse operations.
- Maximized space utilization within trucks through strategic stacking and arranging of packages.
Printing Press Operator
Fanatics
10.2022 - 11.2022
- Operated printing presses, ensuring adherence to quality standards and specifications.
- Conducted routine maintenance on equipment to enhance performance and reduce downtime.
- Monitored production processes, identifying and resolving issues promptly to maintain workflow efficiency.
- Collaborated with team members to optimize printing layouts and minimize material waste.
- Trained new operators on equipment operation and safety protocols to ensure compliance.
- Adjusted press settings based on job requirements, ensuring accurate color reproduction and print clarity.
- Reviewed work orders for accuracy, confirming correct specifications before initiating production runs.
- Implemented process improvements that streamlined operations and increased overall productivity.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Set up and operated printing press machines.
- Demonstrated strong problem-solving abilities, quickly identifying and resolving issues that arose during production runs.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Streamlined production processes for faster turnaround times by implementing new workflow strategies.
- Improved color consistency across print runs by conducting thorough quality control checks.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Enhanced printing efficiency by performing regular maintenance and troubleshooting on printing press equipment.
- Reviewed completed orders for quality and accuracy.
- Prepared and operated offset printing press for maximum efficiency and production.
- Applied appropriate packing sheets to cylinders to build up blanket of thickness.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
- Reduced waste materials by optimizing job layouts and closely monitoring press performance.
- Coordinated with pre-press department for seamless transition from design files to print-ready plates, reducing downtime between jobs.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Maintained register during make-ready and productions processes.
- Loaded and positioned unprinted materials.
- Checked job information at each press to verify that correct ink was delivered.
Performance Artist
Cuba
11.2001 - 06.2018
- Developed engaging performance routines that captivated audiences and enhanced entertainment value.
- Collaborated with diverse teams to create cohesive shows and seamless transitions between acts.
- Adapted performances based on audience feedback, ensuring high levels of engagement and satisfaction.
- Utilized various artistic mediums, including dance and music, to convey compelling narratives during performances.
- Managed rehearsal schedules effectively, optimizing time for creative exploration and practice sessions.
- Mentored emerging artists in performance techniques, fostering talent development within the community.
- Analyzed audience reactions to refine future performances, enhancing overall impact and resonance.
- Implemented innovative concepts that elevated artistic expression and contributed to event success.
- Established a solid online presence by maintaining an engaging and user-friendly website, featuring performance dates, galleries, and press coverage.
- Implemented creative problem-solving approaches to address unexpected challenges during live performances, maintaining show continuity.
- Cultivated relationships with local arts organizations to foster collaboration opportunities that enriched community offerings further.
- Developed and refined unique performance techniques, elevating the quality of shows and attracting positive reviews.
- Showcased exceptional versatility as a performer by mastering various disciplines including dance, theater acting and spoken word poetry creating a more dynamic stage presence.
- Consistently received favorable feedback from clients, reinforcing a strong reputation within the industry.
- Customized props and costumes for each project, enhancing overall visual impact and thematic cohesion of performances.
- Managed budgets and resources effectively, ensuring smooth production processes for each event.
- Secured funding opportunities through grant applications and sponsorships, allowing for continued growth as a performance artist.
- Participated in professional development workshops and training courses, remaining up-to-date on industry trends and best practices.
- Incorporated feedback from peers into artistic process continually refining techniques to improve future performances significantly.
- Expanded professional network by attending industry events and conferences, fostering valuable connections within the field.
- Enhanced audience engagement by incorporating interactive elements and multimedia in performances.
- Conducted thorough research to inform artistic choices in content creation, resulting in culturally relevant works that resonated with audiences.
- Negotiated contracts with venues and promoters, securing advantageous terms for performances while maintaining professionalism throughout discussions.
- Adapted performances to suit diverse audiences and venues, ensuring maximum appeal across demographics.
- Utilized effective time management strategies to balance rehearsals, administrative tasks, marketing efforts, and personal practice sessions successfully.
- Promoted performances through social media channels, leading to increased ticket sales and brand awareness.
- Collaborated with fellow artists to develop innovative concepts for various projects, resulting in increased bookings.
- Mentored aspiring performance artists by sharing expertise and providing guidance on career development.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
- Engaged with audiences to create memorable experiences at live performances.
- Performed live shows at various venues throughout region.
- Collaborated with other entertainers to create engaging acts.
- Utilized improvisation techniques to enhance shows.
- Used social media to promote events and build audience.
- Implemented creative techniques to create unique performances.
- Developed show concepts and themes to engage audience members.
- Created choreography for individual and group performances.
- Managed variety of technical equipment used in performances.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Directed rehearsal sessions for cast and crew to prepare for upcoming performances.
- Managed stage crew to deliver smooth, successful performances.
Education
Bachelor in Artistic Performance - Arts And Entertainment Management
Formatur
Holguín,Cuba11.2001
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Dusting furniture
- Mopping floors
- Waste disposal
- Chemical handling
- Maintenance coordination
- Cleaning techniques
- Vacuuming carpets
- Window cleaning
- Ordering cleaning supplies
- Stain removal
- Dusting surfaces
- Window washing
- Carpet cleaning
- Ironing linens
- Floor care techniques
- Chemical safety knowledge
- Health and safety
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housekeeping Room Attendant
Hotel AC Concord Hospitality Enterprises.Co
09.2025 - Current
Daycare Worker
Daycare Little Gems & Jewelry
07.2025 - 09.2025
EVS Supervisor
Derby City Gaming & Hotel
02.2025 - 07.2025
EVS Attendant
Derby City Gaming & Hotel
07.2023 - 02.2025
Package Handler
Alani Nu LLC
04.2023 - 07.2023
Package Handler
Hanna Andersson
12.2022 - 02.2023
Package Handler
CD’s Co
11.2022 - 12.2022
Printing Press Operator
Fanatics
10.2022 - 11.2022
Performance Artist
Cuba
11.2001 - 06.2018
Bachelor in Artistic Performance - Arts And Entertainment Management
Formatur
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