Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yanet Gomez

Tampa,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Online Order Filler

Walmart
07.2022 - 06.2023
  • Improved order accuracy by meticulously reviewing and verifying customer information before processing.
  • Enhanced warehouse efficiency with systematic organization and accurate labeling of products for easy retrieval.
  • Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
  • Reduced errors in inventory management by conducting regular audits and updating records accordingly.
  • Collaborated with the shipping department to ensure prompt delivery of customer orders while minimizing delays.

Customer Service Representative

EG Trucking
11.2011 - 06.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Front Desk Receptionist

Esperansa Clinic
09.2008 - 10.2010
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Education

High School Diploma -

Union Hill
New Jersey

Skills

  • Production Line Operations
  • Light Maintenance
  • Pick Lists
  • Interdepartmental Communication
  • Stress Tolerance
  • Paperwork Processing
  • Data Collection
  • Complaint Resolution
  • Scheduling

Languages

Spanish
Full Professional

Timeline

Online Order Filler

Walmart
07.2022 - 06.2023

Customer Service Representative

EG Trucking
11.2011 - 06.2022

Front Desk Receptionist

Esperansa Clinic
09.2008 - 10.2010

High School Diploma -

Union Hill

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Yanet Gomez