Yanet Herrera
Miami,FL
Summary
Offering strong organizational and multitasking abilities, ready to learn and develop in dynamic environment. Brings ability to quickly understand logistics software and effective communication skills. Ready to use and develop problem-solving and team leadership skills in [Desired Position] role.
Overview
20
20
years of professional experience
Work History
Dispatcher Manager
Yds Logistics Corp
04.2015 - Current
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
- Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
- Implemented an effective performance evaluation system for dispatchers, leading to increased productivity and job satisfaction.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
Compliant Assistant
DSV Air & Sea
10.2010 - 11.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
Account Manager
Brinks Armored
06.2007 - 02.2010
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Receiving Clerk
DASI
03.2005 - 02.2008
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Double-checked cargo inventories and documentation for accuracy.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
Associate of Science -
Florida International University
Miami, FL2016
High School Diploma -
Miami Springs High
Miami, FL08.2007
Skills
- Transportation
- Route planning
- Employee training
- Incident reporting
- Dispatch software proficiency
- Phone dispatch
- Scheduling expertise
- Customer communication
- Employee time records
- Field call management
- Sales support
- Schedule coordination
- Order data entry
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Prioritizing calls
- Organizational skills
- Dispatch recordkeeping
- Microsoft office
- Computer literacy
- Record keeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Timeline
Dispatcher Manager
Yds Logistics Corp
04.2015 - Current
Compliant Assistant
DSV Air & Sea
10.2010 - 11.2016
Account Manager
Brinks Armored
06.2007 - 02.2010
Receiving Clerk
DASI
03.2005 - 02.2008
Associate of Science -
Florida International University
High School Diploma -
Miami Springs High
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