Summary
Overview
Work History
Education
Skills
Languages
Timeline
Yanet Labaut

Yanet Labaut

Tampa,Florida

Summary

Organized [Job Title] trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands. Meticulous Medical Records Clerk with [Number]-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations. Reliable Medical Records Clerk with [Number] years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills. Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Methodical [Job Title] provides administrative and clerical support to medical staff. Proven record of accurately organizing, filing and retrieving patient information. Experienced in coding medical records and entering data into patient databases. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Medical Records Clerk and Credential Specialist

Jackson Plaza
08.2016 - Current
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient records in compliance with security regulations.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient confidence by keeping patient records information confidential.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Responded to patient inquiries to provide information and details of medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Supported medical staff by providing organized and accurate medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Input data into computer programs and filing systems.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Researched and resolved medical record discrepancies.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Scanned and uploaded medical records into electronic medical records system.
  • Generated and maintained statistical data related to medical records.
  • Developed and implemented new filing system for medical records to improve efficiency.
  • Sorted and distributed incoming and outgoing medical records.
  • Identified new methods to optimize medical records management.
  • Processed and tracked requests for medical records from external organizations.
  • Followed up with medical staff regarding missing information in patient records.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Tracked and monitored requests for medical records release.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Assisted in preparation of medical reports for external parties.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Verified accuracy of patient information in medical records.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Followed exact procedures for handling transfers and other releases of medical records.

Customer Service Manager

Miami International Airport
05.2010 - 08.2016
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Kept accurate records to document customer service actions and discussions.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Took ownership of customer issues and followed problems through to resolution.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Researched and corrected customer concerns to promote company loyalty.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Created and reviewed invoices to confirm accuracy.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Education

High School Diploma -

Maximo Gomez , Cuba
06.2003

Skills

  • Medical office administration
  • Medical terminology understanding
  • EMR / EHR
  • Medical Records Management
  • Written and verbal communication

Languages

English
Professional Working
Spanish
Full Professional

Timeline

Medical Records Clerk and Credential Specialist - Jackson Plaza
08.2016 - Current
Customer Service Manager - Miami International Airport
05.2010 - 08.2016
Maximo Gomez - High School Diploma,
Yanet Labaut