Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yanet Martinez

Ventura,CA

Summary

Accomplished Server/Shift Leader and Assistant Manager with a proven track record at Raven Tavern and Bacara Resort & Spa. Excelled in fostering teamwork, enhancing guest satisfaction, and streamlining operations. Skilled in organization and personnel training, adept at complaint handling, and known for a reliable, responsible approach. Achieved significant improvements in service quality and efficiency.

Overview

17
17
years of professional experience

Work History

Server/Shift Leader

Raven Tavern
06.2020 - 11.2024
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Seasons Catering
06.2018 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Coordinator/Assistant Manager

Bacara Resort & Spa
08.2007 - 09.2019
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.

Education

High School Diploma -

High School
Mexico
01-2006

Skills

  • Organization
  • Complaint Handling
  • Shift planning
  • Personnel Training
  • Dining room monitoring
  • Reliable and Responsible
  • Team Player
  • Cash Handling

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Server/Shift Leader

Raven Tavern
06.2020 - 11.2024

Server

Seasons Catering
06.2018 - 03.2020

Coordinator/Assistant Manager

Bacara Resort & Spa
08.2007 - 09.2019

High School Diploma -

High School

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Yanet Martinez