Yanet Menendez
Tampa
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Pepo's Cuban Cafe
Tampa
06.2022 - Current
- Trained staff on customer interaction and service excellence standards.
- Coordinated inventory management to ensure product availability at all times.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Developed and implemented strategies for providing excellent customer service experience.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Reviewed accounts for payments received or approved credit arrangements.
Customer Service Representative
Gaviota S.A
Cuba
02.2018 - 05.2022
- Assisted customers with inquiries and concerns regarding products and services.
- Managed customer accounts and processed transactions efficiently and accurately.
- Collaborated with team members to resolve complex customer issues promptly.
- Documented customer interactions in the CRM system for accurate record-keeping.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Administrative Assistant
Habana Tour S.A
Cuba
09.2017 - 01.2018
- Managed correspondence and communications between clients and vendors.
- Scheduled meetings and appointments for team members effectively.
- Assisted in preparing promotional materials for tours and events.
- Filed documents accurately to ensure easy access and retrieval.
- Provided administrative support to senior staff during project execution.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Education
High School Diploma -
Raul Cepero Bonilla
La Habana 07-2017
Skills
- Customer relationship management
- Record maintenance
- Client communication
- CRM documentation
- Problem solving
- Transaction processing
- Inventory coordination
- Complaint resolution
- Staff training
- Strategic planning
- Schedule management
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Manager
Pepo's Cuban Cafe
06.2022 - Current
Customer Service Representative
Gaviota S.A
02.2018 - 05.2022
Administrative Assistant
Habana Tour S.A
09.2017 - 01.2018
High School Diploma -
Raul Cepero Bonilla