Yanet Perez
Miami Gardens,FL
Summary
20+ Years interacting with customer and of sales experience in different fields and diverse environments. Welcoming Customer Service Cashier at greeting customers, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include problem solving and customer satisfaction. Happy to help each customer and learn something new every day.
Overview
24
24
years of professional experience
Work History
Deli/Customer Service Cashier
Publix
07.2023 - Current
- Processed customer orders and accurately handled payment transactions.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales
ETECSA
01.2020 - 02.2023
- Engaged with customers
- Answered customer questions about products and services
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash
- Provided exceptional services and pleasant Experiences
CD Sales
.
02.2005 - 02.2006
Flower Vendor
.
01.2000 - 01.2004
Education
GED -
American High School
Miami Lakes12.2023
Skills
- In person and online orders
- Customer Service and Assistance
- Customer Complaint Resolution
- Customer Satisfaction
- Customer Inquiries
- Customer Relationship Management
- Cooperative Attitude
- Feedback Acceptance
- Conversant in Spanish
- Customer Transactions
- High-Volume Environments
- Learning Environments
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
Deli/Customer Service Cashier
Publix
07.2023 - Current
Sales
ETECSA
01.2020 - 02.2023
CD Sales
.
02.2005 - 02.2006
Flower Vendor
.
01.2000 - 01.2004
GED -
American High School
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