Yanet Puente
Homestead,FL
Summary
Dedicated professional with a proven track record at Varadero Hotels, excelling in customer service and issue resolution. Demonstrates exceptional communication and empathy, enhancing customer satisfaction and operational efficiency. Skilled in both customer assistance and maintaining high accuracy in transactions, consistently contributing to team productivity and positive customer experiences.
Overview
21
21
years of professional experience
Work History
Cashier and Laundry Operation
Speed Way Lundry
04.2024 - Current
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Performed cash and card transactions to complete customer purchases.
- Customer services
Customer Services
Varadero Hotels
11.2003 - 04.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Customer Services
Enrique Hart Davalos
Varadero, Cuba05-2001
High School Diploma -
Andres Olano
Cuba05-1995
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Customer Relations
- Written and verbal communication
- Professionalism and Courtesy
Timeline
Cashier and Laundry Operation
Speed Way Lundry
04.2024 - Current
Customer Services
Varadero Hotels
11.2003 - 04.2023
Customer Services
Enrique Hart Davalos
High School Diploma -
Andres Olano
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