Yainek Castro
LASVEGAS
Summary
Bilingual (English/Spanish) customer service professional with experience in retail, food service, hospitality, and warehouse environments. Strong communication skills with the ability to resolve customer concerns efficiently and maintain a positive customer experience.
Highly adaptable, detail-oriented, and experienced in fast-paced environments.
Committed to delivering excellent service and supporting team success.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Warehouse Associate
Amazon
LASVEGAS
01.2024 - 03.2025
- Pick, pack, and prepare customer orders accurately for shipment
- Verify customer returns and resolve discrepancies
- Scan and track inventory using warehouse systems
- Maintain productivity and accuracy in a high-volume environment
- Support team operations to meet daily performance goals
Guest Room Attendant
Tahiti Village
las vegas
05.2023 - 10.2023
- Maintained hotel standards for cleanliness and guest satisfaction
- Communicated professionally with guests to meet special requests
- Ensured rooms passed inspection before guest check-in
- Followed all safety and sanitation guidelines
- Demonstrated strong time management while servicing multiple rooms daily
Retail Sales Associate
Aeropostale
las vegas
08.2022 - 12.2022
- Provided personalized customer service to drive sales and customer loyalty
- Assisted customers with product selection and answered questions
- Processed cash, credit, and debit transactions accurately
- Handled returns and exchanges professionally
- Translated for Spanish-speaking customers to improve service experience
- Supported inventory restocking and merchandising
Cashier/Customer Service Representative
Canes Chicken Fingers
las vegas
06.2021 - 11.2021
- Greeted customers and ensured a positive dining experience
- Processed cash and credit transactions while maintaining balanced cash drawer
- Accurately entered food orders and ensured order accuracy
- Resolved customer concerns quickly and professionally
- Assisted Spanish-speaking customers with ordering and menu questions
- Worked efficiently in a high-volume, fast-paced environment
Education
Rancho High School
las vegas, nevadaSkills
- Customer Service & Guest Relations
- Bilingual Communication (English/ Spanish)
- Cash Handling & POS Systems
- Conflict Resolution
- Order Processing & Data Entry
- Multitasking in Fast-Paced Environments
- Inventory Management
- Team Collaboration
- Problem Solving
- Attention to Detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Fluent in English and Spanish
- Strong computer literacy
- Experienced in data entry
- Excellent communication skills
- Flexible schedule availability
Timeline
Warehouse Associate
Amazon
01.2024 - 03.2025
Guest Room Attendant
Tahiti Village
05.2023 - 10.2023
Retail Sales Associate
Aeropostale
08.2022 - 12.2022
Cashier/Customer Service Representative
Canes Chicken Fingers
06.2021 - 11.2021
Rancho High School