Summary
Overview
Work History
Education
Skills
Languages
Work Availability
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Yanetd Herrera

Yanetd Herrera

Westmoreland,TN

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities. Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success.

Overview

23
23
years of professional experience

Work History

News Reporter

Estrella TV
Nashville, TN
08.2022 - Current
  • Generated, wrote and delivered breaking news stories, special reports and features segments for leading market station.
  • Scheduled and conducted interviews by asking targeted questions to capture quotes.
  • Delivered content on-air for local news, sports, weather and traffic, carefully following program outlines.
  • Asked questions and discovered facts during interviews.
  • Developed connections with public relations contacts, providing exemplary sources for news stories.
  • Read trustworthy publications to gather information on current events and breaking news.
  • Reviewed feedback from Editor and completed revisions for approval.

Server /Shift Manager

La Quesadilla Mexican Grill
Westmoreland, TN
05.2014 - 07.2021
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Prepared checks, itemizing total meal costs and taxes.
  • Presented menus and answered questions regarding items.
  • Filled condiments and napkin containers during slack periods.

Receptionist/Paralegal

Community Law Group LLC
Nashville, TN
06.2011 - 11.2013
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Entered data into and managed litigation databases and Excel spreadsheets.
  • Entered client data into [Software] to manage records and customer relationships
  • Managed contract intake and review for large vendor agreements.
  • Help customers filling up the intake and maintain the appointments in outlook
  • Answering multiple lines for phone services
  • making copy and package doing mail and fedex etc

Car Salesman

Chevrolet Motors
Antioch, TN
07.2008 - 06.2011
  • Followed up with customers to build long-term relationships and successful referrals.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Managed sales negotiations and financing options.
  • Responded to inquiries from potential customers via email and telephone.
  • Showcased vehicle features and took customers on test drives in local area.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Maintained up-to-date database of sales contacts and customer information.
  • Greeted customers to determine wants or needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained records related to sales for store management.

Food Preparation Worker

Stars bagel cafe
Nashville, TN
09.2000 - 06.2007
  • Worked in fast-paced, ever-changing environment.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Followed recipes and customer requests to prepare meals.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Re-stocked, organized and arranged service and food stations.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
  • Cleaned utensils, dishes and glasses for customer use.
  • Acquired new skills to support team and further accommodate customer needs.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.

Education

Mass Communication - Mass Communication

Volstate Community College
Gallatin, TN
12.2023

Human Rights Consultant - Human Rights

USIDHR
Washington, DC
08.2023

Emotional Intelligence And Positive Pshycology - Phycology

Aprende Institute
Miami
02.2021

Mastering Quickbooks - CPA

Real World Trainning
Nashville, TN
11.2011

Skills

  • Articulate Communication Skills
  • Background Research
  • Lead Follow Up
  • Blog Writing
  • Time Management
  • Decision Making
  • News Reporting
  • Verbal and Written Communication
  • On-scene Reporting
  • Customer Service
  • Fact Checking
  • Relationship Building
  • Microsoft Office
  • Information Search Software
  • Problem-Solving
  • Breaking News Coverage
  • Conducting Interviews
  • Developing Relationships
  • Interviewing and Research
  • Journalistic Reporting
  • Multitasking
  • Bilingual (Spanish and English)
  • Social network understanding

Languages

Spanish
Native/ Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

News Reporter

Estrella TV
08.2022 - Current

Server /Shift Manager

La Quesadilla Mexican Grill
05.2014 - 07.2021

Receptionist/Paralegal

Community Law Group LLC
06.2011 - 11.2013

Car Salesman

Chevrolet Motors
07.2008 - 06.2011

Food Preparation Worker

Stars bagel cafe
09.2000 - 06.2007

Mass Communication - Mass Communication

Volstate Community College

Human Rights Consultant - Human Rights

USIDHR

Emotional Intelligence And Positive Pshycology - Phycology

Aprende Institute

Mastering Quickbooks - CPA

Real World Trainning
Yanetd Herrera